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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
worked well until the leaking began
on April 25, 2016
Posted by: j c c
from Waterford Township, MI, United States
Gender:Male
purchased in oct and worked great until 4 weeks ago started to notice clean water leaking from underneath it is getting worse the longer I use it
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great until the carafe broke and cannot replace
on May 22, 2016
Posted by: bjk729
from TN, United States
Gender:Female
My husband loves his freshly ground brewed coffee but I broke the carafe and have searched for a new one only to come up empty. I am disappointed in Black and Decker as the coffee maker is not even a year old.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your carafe has broken. We’d be happy to replace your carafe at no charge. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Frustrated!
on May 26, 2016
Posted by: Ninz
from TN, United States
Gender:Female
We've had this coffee maker for almost one year and the blinking light began a few weeks after we started using it. It was my first coffee maker with a built in grinder, so I have been really happy with the grinder. What's frustrating is when I have to leave for work at 545am and I go to the kitchen to find the blinking light and no coffee, resulting in yet another cup of weak Keurig coffee. We've started sitting heavy cans on top of the lid to give it enough pressure for the sensor inside to work. Very frustrating!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your Mill and Brew has not been brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
I love the coffeemaker but my carafe just broke :(
on June 5, 2016
Posted by: aldel
from Buffalo, NY, United States
Gender:Male
My wife got me this coffeemaker this past Christmas and I've been loving the product overall. However, my carafe just broke this evening from normal use and the product is only ~6 months old. I've just tried to find a replacement carafe in store and online only to find like many others that the standard carafe (GC3000) does not fit this model and the correct replacement carafe CM5000-01 is discontinued. If you're going to put the CM5000 as the feature product on your website, you really ought to be able to offer buyers easy access to the one part most likely to need replacing. Please help to make this right.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your carafe needs to be replaced. The satisfaction of our customers is vital to us, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
We love our Mill & Brew CM5000B
on June 11, 2016
Posted by: escapelv
from North Las Vegas, NV, United States
Gender:Female
We have had our Black & Decker since December and love it but unfortunately we broke the carafe recently. I have been trying to find a replacement but cannot locate the correct one. What is the model number for the carafe and where can we order one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 14, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that love your Mill and Brew, and I’m sorry to learn that your carafe is broken. The satisfaction of our customers is vital to us, and I would be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Satisfied Family!
on June 13, 2016
Posted by: Wallflower
from White House, TN, United States
Gender:Male
My wife and daughters love this! Since we've had this coffeemaker, they definitely enjoy their coffee. But, unfortunately, while my teenage daughter was cleaning the carafe, she accidentally hit it against the sink, and broke it. We ordered a replacement for it, only to find out that it doesn't fit. Can anyone tell me where I can find a replacement carafe?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Blinking light
on July 7, 2016
Posted by: Lauriepark808
from Mililani, HI, United States
Gender:Female
Worked great until the blinking light syndrome started. Does anyone know how to stop this madness?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
brews great coffee....but....
on July 12, 2016
Posted by: hope
from Beachburg, ON, Canada
Gender:Female
We purchased our mill and brew coffee maker in December and loved having fresh, perfectly brewed coffee to enjoy each morning, however after having for 3 months water began leaking out the bottom, getting into the seem of our counter top and now we are left with a damaged counter top. Also, the light began flashing frequently and when it is grinding beans, occasionally the grinder does not stop and has to be shut off manually...even with regular cleaning these issues have occurred. We are very disappointed overall, as we loved the convenience and fresh taste this machine offered.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com