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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
No luck with black n decker
on July 25, 2016
Posted by: Pocahontas
from Montana, United States
Gender:Male
First the grinder quit, now in the middle of brew process, it quit and blue light flashes. Less than a year old
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew is not brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Blinking Light before I could make my first pot.
on August 8, 2016
Posted by: JPHSSH
from Manassas, VA, United States
Gender:Male
I purchased this unit today, cleaned it and ran one pot of fresh water through the unit. I let it cool and tried to run a second pot of fresh water through it before making my first pot of coffee but all it does now is blink. Was really hoping for a pot of freshly ground coffee - help!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your Mill and Brew stopped working so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Broken Carafe
on October 8, 2016
Posted by: CY23
from Michigan, United States
Gender:Female
[This review was collected as part of a promotion.] We have loved this pot so much. Our carafe handle just broke off the glass lip. We bought the standard Black and Decker replacement, but it doesn't work with this model. I can't find one that works with this model anywhere.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your Mill and Brew has been working well, but I’m sorry to hear your carafe needs to be replaced. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee maker when working
on December 25, 2016
Posted by: Nick in ohio
from Dayton, OH, United States
Gender:Male
Bought it 2 months ago and it worked amazingly. Woke up one morning and it won't work anymore. Light just blinks but nothing will work anymore.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker was serving you well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaking everywhere
on January 2, 2017
Posted by: Jes723
from Wichita, KS, United States
Gender:Female
Bought this about 12 weeks ago. Love the grind feature & fresh tasting coffee. But about a week ago it started leaking all over the place. We watched it brew a pot this evening & it appears to be that the drip spicket doesn't set centered on the carafe lid...and there is no way to adjust either the lid or drip. And the carafe is placed as correctly as correctly gets- just like the pictures on the box & manual. Bummer :/
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great Coffee- but leaks!
on January 7, 2017
Posted by: Kirpon91
from Canada
Gender:Female
Purchased this coffee maker about a year ago. Love the grind feature and fresh tasting coffee it makes. However, it has started leaking from the bottom every time I make a pot of coffee. Very disapponted.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your coffee maker has been working out well, but I’m sorry to hear it recently started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Leaking
on January 9, 2017
Posted by: Janet1
Gender:Female
I bought this coffee maker about 2 years ago and it has started leaking. I expected his product to last a lot longer especially with the excellent reputation of Black and Decker products. It makes wonderful coffee and we love the grinder, but I either need to know to know if there is a replacement for this problem or if I need to purchase a new one.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear that your coffee maker delivers good results, but I’m sorry to hear that it has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Carafe very hard to replace
on January 9, 2017
Posted by: Idontjog
from Canada
Gender:Female
We have had our Mill & Brew for about a year and a half. We love the fact you don't need to use coffee filters and it makes wonderful coffee however I recently broke the carafe while washing it and we can't find a replacement! Hate to have to purchase a whole new coffee maker just because the carafe broke .
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your carafe recently broke, but I'm happy to advise the replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com