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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great Coffee Machine
on January 12, 2017
Posted by: csieb24
from Tallahassee, FL, United States
Great coffee machine, love the "strong" feature to adjust the coffee. The grinder does a great job. However, the carafe had broke and there seems to be no way to replace this specific one. I purchased a "universal" carafe from the store however it does not fit our mill & brew coffeemaker. I think it's because of the "sneak a cup" feature the machine has.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear that your coffee maker was working out great, but I’m sorry to hear your carafe has broken. I’d be happy to replace it for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very happy with product...until it started Leaking
on January 12, 2017
Posted by: dariq
from Miami, FL, United States
Gender:Male
I've had this coffee maker for a year now and was very happy with it, even recommended to friends. Suddenly it just started leaking and saw this is a common issue. Now will need to take back my previous recommendations on this product. Any solution for this leaking to be fixed???
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the leaking issues you’ve experienced with your Mill and Brew. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Loved it until it stopped working :(
on January 16, 2017
Posted by: RONEAL18
from Rockingham, NC, United States
Gender:Female
Purchased approx 2 years ago and now the hot plate has stopped working. I noticed several months ago that the light started blinking and the coffee wasn't as hot as it used it be but now it's just cold. Also it won't send all the water through the system to make a full pot of coffee.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your Mill and Brew isn’t brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Love the coffee....BUT...
on January 18, 2017
Posted by: maxboy
We received this coffee maker for Christmas 2015 and it makes great coffee. Unfortunately, it has been leaking for 3 months while coffee is being brewed. It's a mess to clean up the leak each time. I'd prefer to stick with this Black and Decker but not if this can't be corrected.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew has started leaking. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Loved it until I had to diaper it up every day
on January 23, 2017
Posted by: Melanie
from ND
Gender:Female
I am very frustrated with this coffeemaker. I have to wrap towels around the bottom to keep it from losing about 8 oz of coffee. I think the grinder basket leaks. It has stained my granite counter top.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the unfortunate experience you had with our product, and I’d like to ensure your concerns are addressed. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
nice product
on January 24, 2017
Posted by: whiteyfisk
from St. Louis
I like the product but the carafe broke and I am having a very hard time finding a replacement. I don't want to buy a whole new coffee maker just to replace the carafe. I would recommend the product if it weren't for this problem.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Awesome idea but poor quality carafe
on February 11, 2017
Posted by: MeganS14
from Culpeper, VA, United States
We got ours as a wedding gift and loved being able to set it to brew before we even got up. After a few months, though the carafe broke and I can't find a replacement that fits. 12 cup carafes are too tall and 10 cup carafes are too small. We ended up buying a cheap coffeemaker until we can find a new carafe.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew’s carafe has broken. I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the features but not the carafe.
on February 16, 2017
Posted by: joeyh
from Ft Mill SC
Gender:Male
We loved using this coffee maker which we got as a gift. After a few months, the carafe broke and we're having difficulty finding a replacement carafe that fits. Some are too tall and some are too short. We ended up using an old coffeemaker until we can find a new carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to hear your carafe has broken. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com