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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: tws11550
Verified Purchase:Yes
We bought this fridge when we renovated our kitchen in the fall of 2017. We loved the features and design. HOWEVER, a few weeks ago we woke up to a dead fridge....compressor had died. Found out from the dealer and authorized repair shop that LG had a class action lawsuit against it regarding compressors that routinely and almost predictably die after 5-7 years. The repair cost was just too much so we opted to abandon LG entirely and purchased a different more dependable and recommended brand.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: KRoot
from Middleton, Idaho
Verified Purchase:Yes
I bought this fridge 5 years ago. Replaced the compressor after a recall and it still works perfectly
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 9, 2023
We’re so glad you had a 5-star experience with LG 29 cu. ft. Door-in-Door® Refrigerator, model LFXS29766S. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
3
Pretty good for awhile
on March 23, 2023
Posted by: Bumper789
from Oregon
Bought this 6 years ago and had to replace compressor and cooling system after 3 years. Now fan is making loud noise when it runs. Took over a month to get the parts. Had to rent a frig in the mean time. The repair person HAS to be a certified LG agent. We had another LG years ago and had similar issues. Parts come from overseas in some cases.
Pros: ease of use
Quality
3
Features
5
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, March 26, 2023
We really appreciate that you took the time to give us your insights and experience using the LG 29 cu. ft. Door-in-Door® Refrigerator, model LFXS29766S. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We’re really sorry that the service and product you purchased were not completed in a timely manner. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee
Written by a customer while visiting lg.com
Posted by: T Heal
from Fairfield, Ct
Verified Purchase:Yes
We love this refrigerator- lots of space, 2 separate ice makers, well designed. We currently have a water leaking issue from the freezer area and we’re told by LG to empty contents completely and unplug to self defrost. Hoping this will solve the problem!
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Jai., LG Social Media, April 3, 2023
Hello there! Thanks for reaching out. French Doors is the way to go. LG Thanks you for sharing the love you have for your LG Refrigerator. If you have other concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai.
Written by a customer while visiting lg.com
Customer Rating
5
Dual ice makers and cold saver are great features
on April 7, 2023
Posted by: Staneason
from Marietta, GA
Verified Purchase:Yes
We bought this refrigerator 4 years ago and have enjoyed it until the compressor died. LG promptly ,(2days), replaced the compressor under warranty. The technician was exceptionally competent. we were very pleased, except for the food loss.
Quality
4
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 8, 2023
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We put customer experience and satisfaction as our top priorities, and your review regarding your LG refrigerator reaffirms the hard work we put in every day. We will share this with the rest of the team to let them know how we are doing. Thanks for the 5-star rating! -Cazz
Written by a customer while visiting lg.com
Posted by: Kirk Knight
from St. Louis, Mo
Verified Purchase:Yes
We needed a smaller depth fridge and went with your advertised 5” smaller model, which is perfect. We took our older LG out to the garage and got it running out there.
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony Jaimes , VXI Austin , April 20, 2023
Hey there. More than happy that it's smaller model, to leave more space as needed for your home! We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Frank from Dearborn
from Dearborn, MI
Verified Purchase:Yes
Will not keep anything cold. Now out of warranty and LG won't do a darn thing to help.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
We appreciate the time you took to share your feedback about your LG 29 cu. ft. Door-in-Door® Refrigerator, model LFXS29766S and our services. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best products and services possible. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee
Written by a customer while visiting lg.com
Posted by: mayway56
from alaska
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge about 8 years ago and have loved it however, after 8 years the compressor has gone out and had to be replaced. LG paid to have it replaced and the fridge is back up and running. love this fridge for how big it is and how the doors open. Would have given 5 stars but things had to be fixed. Over all a great fridge to have.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Jai., LG Social., April 28, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com