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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Sawin
from Oklahoma
Verified Purchase:Yes
The freezer and refrigerator both stopped working and it is unrepairable. The unit was bought new less than 8 years ago.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: latifa
from FL
Verified Purchase:Yes
LG needs to be a shame of the fridge put on the market. I will never buy LG again.
Quality
1
Features
1
Value
1
Response from lg.comBy Anthony Jaimes , VXI Austin , May 8, 2023
Hey there. We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Written by a customer while visiting lg.com
Posted by: Igor Kraynov
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good product ,nice price,good design, feet my cabinet
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 15, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Refrigerator and freezer
from Indiana
Verified Purchase:Yes
Bought this in 2018 and it completely failed by 2023. Thankfully it is under warranty.
Quality
2
Features
3
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 21, 2023
We value your time on sharing your experience with us. We do apologize for the inconvenience this has caused you. We want to take this opportunity to thank you for your patience and understanding throughout the process. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee
Written by a customer while visiting lg.com
Posted by: Charlie0204
from Frostproof Florida
Verified Purchase:Yes
Broke down on April 17,2023. Finally got it repaired May 18, 2023. Had to change the compressor and the mother board. Lost a lot of food and had to go without for a month.
Quality
2
Features
4
Value
2
Response from lg.comBy Tanisha, social/LG, May 23, 2023
We believe that we know the answer. We regret these occurrences with your LG Appliances. These aren't the the type experiences that we pride ourselves on. Therefore, We ask for the opportunity going forward to look further into your concerns so that we may rectify the issues effectively. We are pleased that you do have an appliance that is working and we want to help keep it that way. Please reach out to us should you have any future concerns or issues. ~Tanisha
Written by a customer while visiting lg.com
Posted by: I do not know
from Ft wright,Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator about 4 years ago and loved all of its features but the compressor failed a couple weeks ago which is somewhat concerning to me
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tiger Reed
from Trinity Texas
Verified Purchase:Yes
We bought the refrigerator in January... round ball ice maker broken by first week in May. Now 1 month later... no part has come in to fix it.
Quality
3
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, June 2, 2023
Thank you for that information, Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.~Tanisha
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.~Tanisha
Written by a customer while visiting lg.com
Posted by: Anonymous
from Utah
Verified Purchase:Yes
Have bought 2 of the of fridges and loved them. Great customer service
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 23, 2023
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us, We look forward to the next opportunity to serve you. ~Tanisha
Written by a customer while visiting lg.com