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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Anonymous
from Eatonville,Florida
Verified Purchase:Yes
After about 2 an half years compresure when . Was replaced I 2021. And now 2023 one year an a half it's out again. Didn't even make the five years mark and it's down again 😪. I will not buy another LG product. It's a piece of junk.
Pros: ease of use
Quality
1
Features
5
Value
1
Response from lg.comBy Tanisha, social/LG, June 8, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but problems
on June 12, 2023
Posted by: NalaJo
We did not have long before the compressor went out. Then we started having consistent issues with the freezer going out. Had it repaired many times and the last time was told there was nothing else they could do. It lasted another year and then both freezer and refrigerator went out. We had it 8 years and had to replace.
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we appreciate you taking the time to post your review. Should you feel the need to leave feedback regarding your experience with your 29 cu. ft. Door-in-Door® Refrigerator, please feel free to do so here: https://www.lg.com/us/support/feedback. We'd appreciate your submission as we use our customer feedback to increase our customer experience going forward with future models! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Bad model
on June 24, 2023
Posted by: Lamrin
Did not last even 5 years. Stopped making ice, freezer stopped working. Had to go through multiple repairs but kept breaking.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 25, 2023
Hi, Lamrin. Thanks for reaching out. Hopefully you were able to get the icemaker and compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: 4 dr Thinq refrigerator
from Virginia Beach, Va
Verified Purchase:Yes
I am so happy that we bought this new refrigerator. The middle drawer is the tweak of the week. So great to have things that are frequently used so easily accessible!
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JJJJJJJJJJJJJJJJJJJJJJ
from Georgia
Verified Purchase:Yes
Love the fridge, bit the ice maker always gets jammed, very annoying to have to open it and hit the ice to make it fall properly...
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Angel467
Verified Purchase:Yes
Serviceman was incredibly helpful and ensured all was working ell when he came the second time to fix an additional issue.
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Jai., LG Social., July 3, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: Ziggymatt78
from Stockdale tx
Verified Purchase:Yes
I bought this fridge 6 years ago. It has worked flawlessly. Until the compressor went out. I called LG customer service and started a warranty claim. It was fixed within a week and has been working like new.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., July 3, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: Mina Carey
from Wilmington NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The technician was amazing. Came in on time. Take care of the problem we had with our refrigerator.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com