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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: RET_
from Haslet, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great design layout is about it.
Lower ice maker out in the first year.
Compressor went out two months after warranty expired.
Lower ice maker out in the first year.
Compressor went out two months after warranty expired.
Pros: Style/Design
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Catherine Ordoyne
from Home
Verified Purchase:Yes
I bought my refrigerator a few years ago and I have always problems every now and then with the freezer having ice particles all over the drawers.
Pros: ease of use, Quality, Style/Design, Performance
Quality
4
Features
4
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your experience with the LG Refrigerator. Your review matters to us, and we genuinely value your input. Please send a private message to our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com
Posted by: Catsfire
from Sacramento CA
Verified Purchase:Yes
On the plus side the door in door feature is great. So is the 2 drawer freezer. On the negative the compressor died in less than 5 years.
Pros: Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 19, 2023
Hi there. Thank you for sharing your thoughts with us. We're really glad to hear that you love the door-in-door feature and the convenience of the 2-drawer freezer on your LG refrigerator.
However, we're truly sorry to hear about the compressor issue you encountered within five years. We understand how frustrating that can be, and we want to make things right.
Please don't hesitate to reach out to us on private message on Facebook or Twitter using @LGUSSupport. Our team is here to assist you further and ensure your satisfaction with your LG refrigerator. ^Luisa
However, we're truly sorry to hear about the compressor issue you encountered within five years. We understand how frustrating that can be, and we want to make things right.
Please don't hesitate to reach out to us on private message on Facebook or Twitter using @LGUSSupport. Our team is here to assist you further and ensure your satisfaction with your LG refrigerator. ^Luisa
Written by a customer while visiting lg.com
Posted by: Arrey23
from Arrey,NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the shelving space and produce drawers! The bottom freezer is a game changer. We've had problems with the compressor going out, but LG took good care of us getting it replaced.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Yohan 07112023
from New Jersey
Verified Purchase:Yes
Great customer experience, would buy another LG Next
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Wilmer Stoflet
from Richmond Indiana
Verified Purchase:Yes
Bought this 6 years ago. No one would come and repair!
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there, Wilmer. Thank you for taking your time in leaving us a review regarding your refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com
Posted by: Mark Thomas Rauch
from Indianapolis, IN
Verified Purchase:Yes
This combination of freezer and refrigerator is excellent for our needs. We host family gatherings and prepare in advance so we have time to be with our guests. This LG has plenty of depth to handle large serving dishes when preparing for a party. Two ice makers keep thirsty guests satisfied.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: dwc2018
Verified Purchase:Yes
I bought this refrigerator 5 year ago. I love the refrigerator until the compressor went out.
Quality
1
Features
5
Value
3
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, August 3, 2023
We apologize for any inconvenience you've experienced with your LFXS29766S refrigerator. We're glad to hear that you loved it until the compressor issue arose.
To resolve this matter promptly, we kindly ask you to reach out to our support team via private message on Facebook or Twitter using @LGUSSupport. They will be more than happy to assist you further and explore possible solutions to the compressor problem.
We value your satisfaction and hope to get your refrigerator back to its optimal performance. Thank you for being a loyal LG customer for the past five years! ^Luisa
To resolve this matter promptly, we kindly ask you to reach out to our support team via private message on Facebook or Twitter using @LGUSSupport. They will be more than happy to assist you further and explore possible solutions to the compressor problem.
We value your satisfaction and hope to get your refrigerator back to its optimal performance. Thank you for being a loyal LG customer for the past five years! ^Luisa
Written by a customer while visiting lg.com