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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: dwc2018
Verified Purchase:Yes
I bought this refrigerator 5 year ago. I love the refrigerator until the compressor went out.
Quality
1
Features
5
Value
3
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, August 3, 2023
We apologize for any inconvenience you've experienced with your LFXS29766S refrigerator. We're glad to hear that you loved it until the compressor issue arose.
To resolve this matter promptly, we kindly ask you to reach out to our support team via private message on Facebook or Twitter using @LGUSSupport. They will be more than happy to assist you further and explore possible solutions to the compressor problem.
We value your satisfaction and hope to get your refrigerator back to its optimal performance. Thank you for being a loyal LG customer for the past five years! ^Luisa
To resolve this matter promptly, we kindly ask you to reach out to our support team via private message on Facebook or Twitter using @LGUSSupport. They will be more than happy to assist you further and explore possible solutions to the compressor problem.
We value your satisfaction and hope to get your refrigerator back to its optimal performance. Thank you for being a loyal LG customer for the past five years! ^Luisa
Written by a customer while visiting lg.com
Posted by: Michael Hill
from Salt Lake City, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only issue is with the indoor ice maker. It freezes everything together and you can’t remove the bin because it freezes to the door.
Pros: Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Jai., LG Social., August 9, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: MrsLisa
from Fort Mill, SC
Verified Purchase:Yes
Purchased and now compressor & liquid something went out. No more LG products!!!
Quality
3
Features
3
Value
2
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! The refrigerator is important to any kitchen, so we'd love to help! We're not quite sure what you mean by liquid something, but if you could please reach out with the link below, it'll be our pleasure to see what's going on. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: CPOWE
from HOUSTON
Verified Purchase:Yes
[This review was collected as part of a promotion.] GOOD PRODUCT WELL BUILT DESIGN LOOKS GOOD ALSO EASE OF USE
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tonmat
from Gallipolis oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the space alot of room in the fridge.
Only lasted around 5 years stopped getting cold.
Only lasted around 5 years stopped getting cold.
Pros: Style/Design
Quality
2
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Hi there, we regret the experience that you've mentioned. Thank you for bringing this issue to our attention. We'd be more than happy to look into this further for the proper resolution. ~Tanisha
Written by a customer while visiting lg.com
Posted by: jt_retired
from City, North Carolina
Verified Purchase:Yes
We got this large (29 CUF) frig for our lake house and had 8 good years of service with no problems. As with some of these models the compressor went out but by being under warranty it was covered and we are back in business. Overall, a great frig with lots of features and an interior that is well lit. We especially like the dual ice makers as we need lots of ice for boat rides and entertaining.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Eduardo Orellana
Verified Purchase:Yes
[This review was collected as part of a promotion.] The overall service was really good. The technician was very knowledgeable and work on our fridge and customer service. We’re clear about the service that was going to be provided.
Written by a customer while visiting lg.com
Posted by: KennyMo61
Verified Purchase:Yes
I have been pleased with the refrigerator other than that I have had to replace both ice makers already. The freezer ice maker quit working when it was about 2 years old and then the ice maker in the door quit at 5 yrs. Both were fairly easy to replace but still should not have had to do it. I have an old 1953 Westinghouse refrigerator in my basement that has never given me any problems and it still works perfect.
Written by a customer while visiting lg.com