 |
Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Michael Hill
from Salt Lake City, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only issue is with the indoor ice maker. It freezes everything together and you can’t remove the bin because it freezes to the door.
Pros: Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Jai., LG Social., August 9, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: MrsLisa
from Fort Mill, SC
Verified Purchase:Yes
Purchased and now compressor & liquid something went out. No more LG products!!!
Quality
3
Features
3
Value
2
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! The refrigerator is important to any kitchen, so we'd love to help! We're not quite sure what you mean by liquid something, but if you could please reach out with the link below, it'll be our pleasure to see what's going on. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: CPOWE
from HOUSTON
Verified Purchase:Yes
[This review was collected as part of a promotion.] GOOD PRODUCT WELL BUILT DESIGN LOOKS GOOD ALSO EASE OF USE
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tonmat
from Gallipolis oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the space alot of room in the fridge.
Only lasted around 5 years stopped getting cold.
Only lasted around 5 years stopped getting cold.
Pros: Style/Design
Quality
2
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Hi there, we regret the experience that you've mentioned. Thank you for bringing this issue to our attention. We'd be more than happy to look into this further for the proper resolution. ~Tanisha
Written by a customer while visiting lg.com
Posted by: jt_retired
from City, North Carolina
Verified Purchase:Yes
We got this large (29 CUF) frig for our lake house and had 8 good years of service with no problems. As with some of these models the compressor went out but by being under warranty it was covered and we are back in business. Overall, a great frig with lots of features and an interior that is well lit. We especially like the dual ice makers as we need lots of ice for boat rides and entertaining.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Eduardo Orellana
Verified Purchase:Yes
[This review was collected as part of a promotion.] The overall service was really good. The technician was very knowledgeable and work on our fridge and customer service. We’re clear about the service that was going to be provided.
Written by a customer while visiting lg.com
Posted by: KennyMo61
Verified Purchase:Yes
I have been pleased with the refrigerator other than that I have had to replace both ice makers already. The freezer ice maker quit working when it was about 2 years old and then the ice maker in the door quit at 5 yrs. Both were fairly easy to replace but still should not have had to do it. I have an old 1953 Westinghouse refrigerator in my basement that has never given me any problems and it still works perfect.
Written by a customer while visiting lg.com
Customer Rating
3
Looks beautiful. Runs very quiet. Generous storage
on September 14, 2023
Posted by: DAG8
from American Canyon, CA
Verified Purchase:Yes
Love the refrigerator, when it isn't broken down. We have had our "new" LG refrigerator for 5 years now. In those 5 years, the compressor has failed and been replaced.....two times.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, November 11, 2025
Hello, Dennis. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to deliver consistent performance over the years, especially with major components such as the compressor. For more information on refrigerator support and product resources, you can visit our official LG page here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
Written by a customer while visiting lg.com