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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Anonymous
from Miami Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great experience. Fast service and great communication
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rajdip
from South Carolina
Verified Purchase:Yes
I bought this refrigerator 5 years ago and after that fix 3 times in that 5 years. Not satisfied
Pros: ease of use, Quality, Style/Design
Quality
4
Features
3
Value
2
Response from lg.comBy Rita, LG US Support, October 13, 2023
We believe in providing quality products, and hate to hear that the LG Refrigerator fell short of expectations. We would like to invite you to share your thoughts and suggestions with us on our LG feedback page, https://www.lg.com/us/support/feedback, as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Amy0917
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 7 years ago and I am very happy
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit is junk. Very weak compressor poorly designed coolant system and very hard to maintain. Would never buy another LGappliance
Quality
2
Features
5
Value
2
Response from lg.comBy Tony211, LG Social, October 6, 2023
Hey there, Jack. We appreciate your time in leaving us a review on your LFXS29766S. We truly understand the importance of having a good working compressor for your refrigerator and we'd be more than happy to look over this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: tod1
from TN
Verified Purchase:Yes
ALREADY WROTE THIS REVIEW, BUT IT'S NICE TO BE ABLE TO LOW-RATE THE CRAPPIEST FRIDGE EVER!
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, LG Social, Chris, LG Social, October 5, 2023
Hi. We understand you're not satisfied with the experience you had with your fridge. Should the reason for a low rating be an unresolved issue, please contact our social media team on Facebook or Twitter at the handle @LGUSSupport. Include your phone number and refrigerator information in your private/direct message to us. Alternatively, you're welcome to leave your feedback about your experience here: https://www.lg.com/us/support/feedback. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Tired of it
from NW IN
Verified Purchase:Yes
I am very disappointed in this refrigerator. I want to love it but cannot. I just lost another $200 plus of food because of a faulty compressor. This is the 2nd replacement in 4 years. I remember when refrigerators lasted at least 20 years now you're lucky to get 4 and they cost $2500 and up. Just disgusted and can't recommend purchasing lg refrigerators.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 30, 2023
Hello Jackie, we strive for great customer service at LG, and we see we have fallen short on your experience. Please send us a private message on our socials, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Posted by: JOHN14521452
from Tennessee
Verified Purchase:Yes
THIRD TIME YOU'VE ASKED. YOUR FEEDBACK IS A VALUABLE AS YOUR JUNK REFRIDGERATOR!
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 31, 2023
We regret the issues that have made you feel this way. The only method of working through this is to reach out to our customer service with the serial number of the unit and a good phone number associated with your account so that we can help you. Here are ways you can reach us, our private message, via live Chat: http://spr.ly/6428uYWxo
Email: http://spr.ly/6420uYWxq
Facebook Messenger: LG Global
Twitter: @LGUSSupport. ~Tanisha
Email: http://spr.ly/6420uYWxq
Facebook Messenger: LG Global
Twitter: @LGUSSupport. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Susan Thiessen
Verified Purchase:Yes
[This review was collected as part of a promotion.] Though a long time getting here, I finally have my dented door replaced.
Written by a customer while visiting lg.com