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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Not Good
on November 10, 2023
Posted by: Bev23
[This review was collected as part of a promotion.] This has not been good product. The compressor went out 2 time and only 7 years old?
Response from lg.comBy LG Customer Experience team, Customer Care, November 11, 2023
Hi, Bev. Thank you for bringing your concerns to our attention regarding your LFXS29766S refrigerator. We apologize for any inconvenience caused by the issues you have experienced, and we understand your frustration with the reliability of the product.
We strive to provide our customers with high-quality appliances that are built to last, and we regret that you have encountered multiple compressor failures within a relatively short period of time. We want to assure you that this is not the level of performance we expect from our products, and we are committed to resolving this issue for you.
To better understand the situation and find the most appropriate solution, we kindly request that you provide us with additional details about the specific problems you encountered. This will allow us to thoroughly investigate the matter and take the necessary steps to prevent future occurrences. You may send us a message through Facebook or X (Twitter) at @LGUSSupport.
Additionally, please visit this link to troubleshoot the issue: http://spr.ly/6424uvEYk.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work towards resolving this matter for you. ^ Con
We strive to provide our customers with high-quality appliances that are built to last, and we regret that you have encountered multiple compressor failures within a relatively short period of time. We want to assure you that this is not the level of performance we expect from our products, and we are committed to resolving this issue for you.
To better understand the situation and find the most appropriate solution, we kindly request that you provide us with additional details about the specific problems you encountered. This will allow us to thoroughly investigate the matter and take the necessary steps to prevent future occurrences. You may send us a message through Facebook or X (Twitter) at @LGUSSupport.
Additionally, please visit this link to troubleshoot the issue: http://spr.ly/6424uvEYk.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work towards resolving this matter for you. ^ Con
Written by a customer while visiting lg.com
Posted by: vet11
from Beaverton, OR
Verified Purchase:Yes
Ran great for many years! LG is a great maker, made a lot of room in ice maker door side. LC is something they need to improve for longevity.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AaronD12
from Dallas, TX
Verified Purchase:Yes
Nice, large capacity; the secondary door is very convenient; the LED display on the front makes for easy adjustments. However, I've had the compressor replaced twice and the evaporator once. This is not good. The first time the compressor failed and we had to cook all the food in the freezer which was now thawed. Our friends enjoyed a feast! The second time, we caught it before a complete failure and lost no food.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, December 8, 2023
Hi there. Thank you for taking the time to leave us a review on your 29 cu. Ft. Door-in-Door® Refrigerator. Your experience matters to us, and you know the true value of your refrigerator. Should you have any other questions or concerns regarding this, please don't hesitate to send us a private message and include your contact details; we'd be more than happy to help! ^Anthony
Written by a customer while visiting lg.com
Posted by: JJ 123
Verified Purchase:Yes
Worked great until it stopped working in 7 years. Shorter than we expected. Unfortunately the repair cost is higher than a new unit. Had to replace it.
Quality
2
Features
4
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, December 19, 2023
Hi JJ. We understand the need to have an appliance that last forever. It is never a great feeling when these kinds of things happen. We are hoping that you are happy with your new product and that it is serving you as well as your previous LG product did. If you have any other questions for us please reach out to our social media team @LGUSSUPPORT. - T
Written by a customer while visiting lg.com
Customer Rating
1
Not worth it
on December 20, 2023
Posted by: Mandy2567
[This review was collected as part of a promotion.] Bought this fridge 3 years ago brand new and I need to replace my compressor already. Not worth it!
Pros: Style/Design
Quality
2
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 9, 2024
Hi! Our goal is to ensure your LG Refrigerator is the perfect fit for your home, and we hate to hear that wasn't the case for your family. We'd love to take another look into this to see what we can do to help! Please send us a private message with the phone number associated with your account and your serial number, and we'll get on this right away! ^Gaby
Written by a customer while visiting lg.com
Posted by: Sunny12
Verified Purchase:Yes
[This review was collected as part of a promotion.] Customer Service line is so busy & doesn't fully explain the cost breakdown. Thank goodness the technician was nice, on time and communicated ETA of arrival & the process of what he was doing.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Litash
from WA
Verified Purchase:Yes
It took a whole week for someone to come out but once he got here, he was courteous and went straight to work and in no time my refrigerator was working again . Thank you
Pros: Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Terrible refrigerator
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the worst mistakes I ever made was purchasing this refrigerator. Two major issues in eight years would never buy another LG refrigerator.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 23, 2024
Hi. We understand your experience falls short of our standards and would like to take this opportunity to have a closer look into it. So that we can help make improvements to our products and services, please let us know more details here: http://spr.ly/6425TkgpB. As a continuously innovating company, we regard customer feedback as invaluable. Should you need support, please don't hesitate to reach out! Our support team is available via private message. Please include your phone number and refrigerator model & serial numbers in your private message to us. We'd be happy to assist! ^Chris
Written by a customer while visiting lg.com