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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Terrible refrigerator
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the worst mistakes I ever made was purchasing this refrigerator. Two major issues in eight years would never buy another LG refrigerator.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 23, 2024
Hi. We understand your experience falls short of our standards and would like to take this opportunity to have a closer look into it. So that we can help make improvements to our products and services, please let us know more details here: http://spr.ly/6425TkgpB. As a continuously innovating company, we regard customer feedback as invaluable. Should you need support, please don't hesitate to reach out! Our support team is available via private message. Please include your phone number and refrigerator model & serial numbers in your private message to us. We'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Customer Rating
4
The refrigerator is great, the ice maker concerns
on March 15, 2024
Posted by: Khm6190
Verified Purchase:Yes
I love my new refrigerator but have concerns about the ice maker
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great capacity! Many convenient features.
on May 26, 2024
Posted by: Hunter12
[This review was collected as part of a promotion.] We love this frig especially the double door on the right side of the French doors. It is great for condiments or salad dressings or medications that need to be kept cold.
Written by a customer while visiting lg.com
Posted by: John Labelle
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been very happy with the refrigerator and I have purchased a second one
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, March 17, 2026
Hi John, thank you for sharing your feedback. We understand how important it is to find a refrigerator that truly fits your needs, and it’s great to hear your 29 cu. ft. Door‑in‑Door® Refrigerator LFXS29766S has made such a positive impression that you decided to purchase a second one. That kind of confidence means a lot.
If you ever need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you ever need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Posted by: Charlotte Girl
from Charlotte
Verified Purchase:Yes
I bought this seven years ago and have been very happy...Large capacity and nice looking.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, March 5, 2026
Hi Charlotte, thank you for sharing your experience with us. We understand you’ve been very happy with your 29 cu. ft. Door‑in‑Door Refrigerator model LFXS29766S, and it’s great to hear it’s delivered both the large capacity and the look you were hoping for over the past seven years.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
1
LG’s JUNK
on June 10, 2024
Posted by: LG big JUNK
from Boston
Stops making ice, went thru repair at least 6 times in last 4 years. HUGE LG JUNK!
Pros: Style/Design
Quality
1
Features
3
Value
3
Response from lg.comBy Jolly, LG Social Media, June 11, 2024
We're sorry to hear about the issues you've been experiencing with your ice maker. We understand the frustration this may have caused, and we'd like to assist you further. Please send us a private message on Facebook or Twitter with your contact details and a summary of the problem. Our team is dedicated to resolving your concerns and ensuring your satisfaction with our products.
Here is a link that can help you with your icemaker issues: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
Thank you for bringing this to our attention, and we look forward to helping you.
Here is a link that can help you with your icemaker issues: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
Thank you for bringing this to our attention, and we look forward to helping you.
Written by a customer while visiting lg.com
Customer Rating
4
Good Refirgerator
on June 10, 2024
Posted by: Sometime LG user
from Michigan
Good Refrigerator. Problems are the door bins are somewhat too large. The items slide around when you open or close the doors. No way to keep the drinks in the bottom drawer from rolling around. Also the description I read about this unit said it had ThinQ technology. It doesn't. This may not have been LG's fault.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great Fridge!!
on June 12, 2024
Posted by: GNRWeav
from San Antonio, TX
We bought our LG fridge in 2018 and it has been awesome to have in our busy home. Lots of storage room, putting essentials in the outer door area for easy access without having to open the main door and letting cold air out. The shelves have been easy to move and adjust and has been great having the ice and water in the door and the extra ice maker in the freezer below.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com