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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice machine works when it wants to
on June 29, 2024
Posted by: LG household
from Antelope ca
I have not had my frig for 3 weeks now and it will be another two weeks without it. Needless to say I'm not a happy camper
Pros: Style/Design
Quality
2
Features
3
Value
1
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I can only imagine how frustrating and inconvenient it must be for you to be without a refrigerator for this long. I'm so sorry to hear that you're still waiting for your new LG Refrigerator, model LFXS29766S, and that you're experiencing this delay.
First and foremost, I want to acknowledge that this is unacceptable and I apologize for the inconvenience and distress it's caused you. It's not okay that you're going without a working refrigerator for almost a month, and I can only imagine how much of a hassle it's been for you.
As an LG representative, I want to assure you that we take full responsibility for the delay and we're doing everything we can to get your refrigerator to you as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge that this is unacceptable and I apologize for the inconvenience and distress it's caused you. It's not okay that you're going without a working refrigerator for almost a month, and I can only imagine how much of a hassle it's been for you.
As an LG representative, I want to assure you that we take full responsibility for the delay and we're doing everything we can to get your refrigerator to you as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Good fridge.
on July 10, 2024
Posted by: Sometime LG user
from MI
Lots of space. Connects to wifi and app pretty easily. Light always starts out dimmer than I like. Drawers are kind of cheaply made of thin plastic. Not using the ice maker as this is the number one failure item according to online comments.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Good Brand.
on July 15, 2024
Posted by: VSHome
from Texas
[This review was collected as part of a promotion.] I bought this fridge 6 years ago. I love it still works like new and very spacious.
Two of the small shelves have broke and are expensive to replace.
Overall good product.
Two of the small shelves have broke and are expensive to replace.
Overall good product.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
VERY BAD SERVICE BY LG
on July 25, 2024
Posted by: SAMMY6
from CALIFORNIA TRACY
[This review was collected as part of a promotion.] VERY BAD SERVICE BY LG,COMPRASSOR IS DOWN,THEY ARE NOT HELPING ON THAT ISUUE.
THEY ARE NOT SENDING ANY TECH GUY. WILL NOT RECOMMAND ANY BODY TO BUY LG ELECTRONICS. SPENT LOT OF MY ON WASHER DRYER AND REFRIGRATOR.
THEY ARE NOT SENDING ANY TECH GUY. WILL NOT RECOMMAND ANY BODY TO BUY LG ELECTRONICS. SPENT LOT OF MY ON WASHER DRYER AND REFRIGRATOR.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 26, 2024
Hi, Sammy. Thank you for reaching out to us and sharing your feedback on your LG Refrigerator (LFXS29766S) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We strive to provide exceptional customer service, exceeding our customers' needs and expectations. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely service to our valued customers. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Compressor replacement
on August 4, 2024
Posted by: Ricky Vess
from 809 Colony Ct Blue Mound, Texas
[This review was collected as part of a promotion.] The 5 stars is for the repair. But LG has so many Compressors going out the should fix them for free or replace the refrigerator. I seen where there is a class action lawsuit on them.
Pros: Style/Design
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
LG
on August 4, 2024
Posted by: Ricky vess
[This review was collected as part of a promotion.] Compressors go out too quick. Then they Charge a high price to replace them.
Response from lg.comBy LG, August 7, 2024
Hi, Ricky. Thank you for sharing your experience regarding your refrigerator LFXS29766S. We understand how crucial it is for your appliances to function smoothly, and we regret any inconvenience caused. Please direct your inquiries or concerns to our social media channels for further assistance. Our team is dedicated to helping you find a solution that meets your needs.
We appreciate your feedback, which helps us continuously improve our products and services. Your satisfaction is our priority. Thank you for choosing our brand, and we look forward to the opportunity to assist you further. ^Con
We appreciate your feedback, which helps us continuously improve our products and services. Your satisfaction is our priority. Thank you for choosing our brand, and we look forward to the opportunity to assist you further. ^Con
Written by a customer while visiting lg.com
Customer Rating
1
LG Refrigerator Yeah
on August 4, 2024
Posted by: Ricky Vess
[This review was collected as part of a promotion.] Compressor go out too quick. Then they charge a high price to repair them.
Quality
1
Features
5
Value
3
Response from lg.comBy LG, August 7, 2024
Hi, Ricky. Thank you for sharing your experience regarding your refrigerator LFXS29766S. We understand how crucial it is for your appliances to function smoothly, and we regret any inconvenience caused. Please direct your inquiries or concerns to our social media channels for further assistance. Our team is dedicated to helping you find a solution that meets your needs.
We appreciate your feedback, which helps us continuously improve our products and services. Your satisfaction is our priority. Thank you for choosing our brand, and we look forward to the opportunity to assist you further. ^Con
We appreciate your feedback, which helps us continuously improve our products and services. Your satisfaction is our priority. Thank you for choosing our brand, and we look forward to the opportunity to assist you further. ^Con
Written by a customer while visiting lg.com
Customer Rating
5
Great fridge-long lasting
on August 14, 2024
Posted by: chicah24
from Milford,Ct
[This review was collected as part of a promotion.] Purchased 8 yrs ago and is still running!! Great Fridge...
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com