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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Poor quality, 2 year life
on November 4, 2024
Posted by: Frank Cious
from Pacifica, CA
[This review was collected as part of a promotion.] I bought it in 2016 and stopped cooling in 2018. LG sent me new parts but i cant get anyone to install them
Quality
1
Features
4
Value
1
Response from lg.comBy true, LG Digital Care Team, November 6, 2024
Hey there, Frank! We really appreciate you bringing this to our attention. Have you had a chance to connect with one of our technicians? We’d love to dive deeper into this for you! Please reach out to us on social media at @LGUSSupport, and send a private message with your serial number and contact details. We’ll check if there’s a technician in your area who can assist. Looking forward to chatting with you soon! ~ Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful service
on November 17, 2024
Posted by: JodyH05
[This review was collected as part of a promotion.] Our LG refrigerator stopped cooking and we contacted LG and they provided great service in fixing our refrigerator!
Response from lg.comBy LG, February 19, 2026
Hi, Jody. We appreciate you sharing your experience with the LG Refrigerator (LFXS29766S) model. It’s great to hear that our team was able to assist you quickly and get the cooling performance restored in a single visit. This unit is built for strong, consistent cooling and convenient storage, and it’s wonderful to know the service support matched your expectations. For more guidance, visit https://www.lg.com/us/support/product/lg-LFXS29766S.ASTCNA0. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
Bad Model
on December 4, 2024
Posted by: GranC
I no longer own this refrigerator. Are you kidding me? It was replaced by a new LG French DoorRefrigerator on 11/25, just last week. The model you are asking about was a lemon.
Response from lg.comBy Joslyn, LG Social, December 5, 2024
Hey there! Thank you so much for sharing this with us. We're here to ensure you have a good experience with your LG refrigerator because it's the masterpiece of your kitchen. We're always here to support you throughout the lifetime of your new unit. If you have questions or need assistance in the future, private message us on social media @LGUSSupport. We'll be more than happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Worse Brand
on December 14, 2024
Posted by: Jada2016
This model lasted from December 2016-2018 October.m.
Response from lg.comBy Joslyn, LG Social, December 17, 2024
Hey Jada! Thank you for sharing this with us. We aim to craft long-lasting and reliable products, so your feedback is greatly appreciated. We're always here to support you throughout the lifetime of your LG refrigerator. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information and model number. We'll be happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
4
As above
on December 31, 2024
Posted by: Tuite Sandy
[This review was collected as part of a promotion.] Like the lay out of the frig with the long slide out shelf for quick access. Had trouble with this model with several service calls. Now when we leave for extended time we don’t shut it down completely. Working well with this.
Response from lg.comBy LG Digital Care Team, March 18, 2025
Thanks so much for sharing your thoughts on your LG fridge! We're thrilled that you love the layout and the handy slide-out shelf. It's a great way to make room for those taller items. It's awesome that you've figured out how to keep it running smoothly while you're away. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! ^David
Written by a customer while visiting lg.com
Customer Rating
2
Compressor died at 6 yers
on June 29, 2025
Posted by: Carolrg
I like this refrigerator. Unfortunately the compressor just died. I bought it in May 2019. I had expected it to live a longer life.
Response from lg.comBy LG Digital Care Team, July 2, 2025
Hey there, Carol! Having the compressor for your LG refrigerator running for many years is always a top priority, and we'd be more than happy to help make that happen. We'd like to offer you this link (https://tinyurl.com/2c39ftks), which may have some tips that can help get your compressor back up and running again.
We've also reached out to our support team so they can help see what options are available for you and your fridge. Be sure to keep an eye out for their email in both your inbox and spam folders, and they'll be ready to help.
If you would like an alternative option to reach out to support, our doors are always open for you on social media at @LGUSSupport. All you need to do is send us a private message with your contact info, model number, and details about any troubleshooting you've tried. We look forward to helping you further! *Josh
We've also reached out to our support team so they can help see what options are available for you and your fridge. Be sure to keep an eye out for their email in both your inbox and spam folders, and they'll be ready to help.
If you would like an alternative option to reach out to support, our doors are always open for you on social media at @LGUSSupport. All you need to do is send us a private message with your contact info, model number, and details about any troubleshooting you've tried. We look forward to helping you further! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Bought Fall 2016 and it stopped cooling last week
on August 12, 2025
Posted by: PatTom
Been a great refrigerator up until now. We couldn’t figure out why our food defrosted in the freezer and we lost hundreds of dollars of food. We purchased a thermistor since it threw a 22 code. Waiting to see what happens. Reading it may be a compressor. Too much $$ buying it and then to have spend more in repairs is not a good way to build a customer base! We have nothing but LG appliances in our home and been loyal customers. If this fridge turns out yo be a compressor issue, we will not buy LG again. Do better LG!
Pros: Features/Settings
Quality
1
Features
4
Value
4
Response from lg.comBy LG Digital Team, August 18, 2025
Hey Pat. Thank you for being such a loyal LG customer—we truly appreciate you. We hear that your LG refrigerator isn’t cooling properly, and we’re here to help. There are a few possible reasons this can happen, so we recommend starting with these troubleshooting steps: https://spr.ly/6423fvBaZ. If things still aren’t cooling as they should, feel free to send your contact details to https://spr.ly/6424fvBaw. We’ll be ready to assist and make sure everything’s running smoothly again. ^David
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failure - beware!
on November 17, 2025
Posted by: SoMuchLasagna2
Bought this fridge in 2018. Since then, we have had to replace the compressor TWICE. The first was fortunately covered under their class-action lawsuit and we didn't need to pay, but we did lose an entire fridge and freezer's worth of food. The second was this last week (Nov. 2025) and we DID have to pay. We barely got four years out of the replacement, since the first repair was in 2021. Needless to say, I'm disappointed. I certainly hope we get more time out of this new compressor. When the fridge works, it's great. When the compressor fails, it's awful.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, November 18, 2025
Hi, Joshua. Thank you for sharing your experience with your LG Refrigerator. We understand how important reliable cooling is, especially when dealing with multiple compressor replacements over the years. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor reliability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for refrigerator support resources: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Features
5
Quality
5
Value
5