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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Great Fridge - Huge Problem
on November 26, 2019
Posted by: TD70005
from New Orleans, LA
Purchased this fridge in Jan 2017, everything worked great until April 2019. Unit stopped cooling. A repair call was made and it worked again until Nov 2019. Repair call this time determined that the compressor needed to be replaced. One week later, a brand new compressor was installed, only to fail 36 hours later. We're now on our 4th week of being without a fridge....The refrigeration company we've been working with noted that they've had numerous tickets to fix this issue. I definitely would not purchase again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, November 26, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Buckley
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] The original compressor only lasted a little over a year. Pretty bad.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Latchzwest
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been without a refrigerator for 27 days. Between LG and the service providers, I have received poor customer service. The second representative stated that if I didn't hear word from the service company provided by the end of the week, I would be issued a new unit. Mind you, this is a refrigerator with a known faulty compressor. Upon calling, I was told that isn't their policy, so I have start the whole process again. After scheduling a 3rd appointment with another LG repair company, we shall see if the problem is fixed. LG has really disappointed me. I will never ever purchase another product from LG. Beware, if you have any warranty issues, LG will give you the run around.
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 17, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Slower than maple syrup in the dead of winter.
on March 31, 2020
Posted by: JAY Sabo
from Mount Clare, WV
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our new LG Refrigerator May 17th, 2018. The compressor is out already !!!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 16, 2020
Please accept my apologies for the delayed response. If you have unresolved issues, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Bad compressor!
on April 3, 2020
Posted by: mizlett
from atlanta, ga
bought this refrigerator 3 years ago and the compressor has already had to be replaced! the repair technician said this model has a known compressor issue. hopefully this issue won't repeat itself as apparently some have had multiple compressor failures. also, the suction around the doors seems to be getting less 'suctiony' over time. on a positive note, it looks nice.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2020
Please accept my apologies for the delayed response. If you have unresolved issues, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Failed compressor, brittle parts.
on April 10, 2020
Posted by: Tyler burdick
from South Beloit IL
[This review was collected as part of a promotion.] Compressor failed and was replaced in the second year of ownership.
The water dispensing button hinge broke under normal use and now just sort of "floats" over the switch making it a little awkward to press for water.
Freezer drawer is brittle. The front face of the upper freezer drawer is coming off on both sides.
The water dispensing button hinge broke under normal use and now just sort of "floats" over the switch making it a little awkward to press for water.
Freezer drawer is brittle. The front face of the upper freezer drawer is coming off on both sides.
Otherwise it's been a great, nice looking fridge with all the features I want/need.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
3 years later and it’s officially dead
on May 20, 2020
Posted by: CW1985
We bought this less than 3 years ago, it’s been fine up until now. The freezer stopped working, we had someone come out today and unfortunately we would have to spend more money than it’s worth to repair it. So freaking livid right now
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
FREEZER STOPPED WORKING
on May 29, 2020
Posted by: srm0
from Albany, NY
We bought this refrigerator approx. 3 years and used it very less, but the freezer stopped working and all the food in the freezer had to be thrown out.
The water dispensing button hinge broke under normal use and now just sort of "floats" over the switch making it a little awkward to press for water.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com