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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
It breaks a lot
on June 2, 2020
Posted by: SteamDoggie
from Boston, MA
[This review was collected as part of a promotion.] So this fridge breaks a lot. I am on my second repair, its not cooling at all.
I have no faith any more, been without a fridge for a week now, who knows how ling it will be till its repaired? I am hoping for a refund.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We apologize that your unit is not working.Regarding to your refund please get in touch with your dealer.Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Don't buy this refrigerator/freezer
on June 26, 2020
Posted by: Wildcat fan
from Lexington, KY
We bought this refrigerator/freezer about two years ago. We have already had to have a new one sent to us because the first one was faulty. Once again, it is not working. The service guy has been here three times and is not sure he has fixed the problem. He has replaced the compressor for 1100.00 which didn't work and has now charged us another 250.00 to fix the coil in the back but it's still not working. I would never recommend this product to anyone!!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 17, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: Terri Drey
from Sparks, nv
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been the worst purchase I have been ever made. I have warranty and they have been here three times. I haven’t had a working refrigerator for over three months. Including the new compressor they put in.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, February 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Quit Working after 2 years
on February 3, 2021
Posted by: Kmommyrox
from Detroit, MI
Freezer won't freeze. Refrigerator won't cool. Discontinued.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 10, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bxa0014
from Laredo tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve owned it for less than 5 years and it has been serviced 3 times already with the same issue. They have replaced the compressor, memory board and to date does not operate properly.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob12390
Verified Purchase:Yes
After 4 years the compresser died and ice cubes melted, ran on the wooden floor and ruined it. LG used to be top notch but I'll not buy another LG product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RIPS
from Midlothian, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had less than 5 years, and multiple problems. Had to replace compressor, door/ice maker and evaporator, that had a leak. Do not recommend this refrigerator!!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, February 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Goody52
from Clifton va
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had compressor replaced twice and unit is out of warranty. Expect it will fail again and be forced to spend big dollars to replace the refrigerator. No sense to pay to replace a continually failing compressor.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com