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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Clean Clothes Bob
from Petaluma, California
Verified Purchase:Yes
We purchased this refer at the end of December, 2017. We loved everything it had to offer us, especially the door-in-door feature. Unfortunately, we were never advised by LG of the Class Action Suit that had formed which included mechanical problems with our unit. Because we weren't informed, the window to join the Suit ended a few months before our refer broke down and quit working overnight, resulting in a lot of wasted money in spoiled food!! Fortunately for us, as an outcome of the Class Action Suit, LG had to extend their warranty on these affected models to 5 years. We luckily made it within the new 5 year period by 3 months!! LG took responsibility for the repair! I did some checking and found out that the part that had to be replaced, (the Evaporator) had NOT received any improvement or upgrades to our original Evaporator!!! This was quite disturbing knowing that we were putting a possible '4 year and then go out again' part back into our refer!! Had LG made a better Evaporator that wouldn't fail after 4 years, we would have given this Refrigerator a 5 Star "Excellent Rating" instead of a 2.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Richipower
from Miami. Fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 3 years ago and compresor went bad. Too soon to get damage.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Karena709
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am now waiting for my 2nd replacement compressor. I have been without a working refrigerator since 12/23/2021. It is now 1/5/22.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Karpagam
from Mesa vista place
Verified Purchase:Yes
I wonder why LG is selling failing refrigerators inspite knowing they are not reliable. This is the second LG refrigerator in last 5years with 5th time failing compressor and living without refrigerator last 1month. Why should we pay for labor charge when refrigerator warranty is out of 1year and there is a known compressor fault that is LG’s responsibility to address.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 24, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DC51
from Dayton, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased LQ refrigerator less than 5 years ago. Icemaker quit working twice, then the compressor went out. Were without a ref for 3 weeks going through the repair process.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 24, 2022
We sincerely apologize for the delays. Looking at your case we see the repair was completed. If you have any other issues or concerns please reach out to our customer service. ^Sandy
Written by a customer while visiting lg.com
Posted by: cjones310
from Conroe, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator for my new house in June of 2016. Since then it has broken 4 times. I love the design and space it has, but it is just not worth the money or the trouble. I have spent more than half of the original price of the refrigerator in repairs.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, May 4, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Nice fridge, but faulty compressor does not last
on June 25, 2022
Posted by: xVQTx
from Chicago
I bought this model 7 years ago. Very spacious and had all the features I needed. Unfortunately last month the compressor just died. I had no idea that LG was sued and settled a lawsuit related to their faulty compressors. I missed opting into the lawsuit.
I tried to get an authorized LG approved service technician come to my house but my location was basically out of their service area (there aren’t many authorized shops that deal with LG refrigerators). I instead got another service provider who basically told me that no one wants to deal with LG compressor repairs as it is a nightmare.
Just to be clear the compressor is now covered under a 10-year part warranty, but you will have to eat the cost of the labor for repair. And that is not cheap. It can cost up to half the price of a brand new refrigerator, and if that is the case it just isn’t financially or practically feasible. This was my case.
I bought another refrigerator and told them to haul away the LG piece of junk. If LG can get the compressors fixed their refrigerators are actually very nice, when they actually work.
I tried to get an authorized LG approved service technician come to my house but my location was basically out of their service area (there aren’t many authorized shops that deal with LG refrigerators). I instead got another service provider who basically told me that no one wants to deal with LG compressor repairs as it is a nightmare.
Just to be clear the compressor is now covered under a 10-year part warranty, but you will have to eat the cost of the labor for repair. And that is not cheap. It can cost up to half the price of a brand new refrigerator, and if that is the case it just isn’t financially or practically feasible. This was my case.
I bought another refrigerator and told them to haul away the LG piece of junk. If LG can get the compressors fixed their refrigerators are actually very nice, when they actually work.
Quality
1
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, June 28, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Extremely disappointed!
on July 5, 2022
Posted by: Txsam
from Texas
We bought our Lg in 2018 and now it’s stopped cooling fridge and freezer. I go online to look up our warranty and see hundreds of complaints regarding same thing. I’ve so mad that I wasn’t money on this product. Never bought something brand new that went out this quick! Based on reviews, this is junk.
Pros: Style/Design
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, July 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com