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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: 21RB45
from Northeast
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this model 6 years ago and loved the features and all the room. That refrigerator lasted two years before it had to be replaced due to unfixable issues. The second one of this model lasted me 3 years. I am now faced with replacement of compressor, condensor, and other parts. I would say the failure of the first refrigerator was random, but after the second its clear that there are major reliability issues with this now discontinued model.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, July 21, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Anonymous
from Pooler Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this refrigerator because of the good reviews and the 10 year compressor warranty-not owned 5 years and compressor failed and it took a month for LG to get a repair man to fix that was in March of 2023 in June the refrigerator compressor has gone out again and I have talked to someone from June 24 until July 20 and haven’t gotten refrigerator fixed or a repairman to come out and look at it -WILL NOT RECOMMEND A REFRIGERATOR FROM LG
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, July 22, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: BevP48
from Nicholson, PA 18446
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had three compressors put in the refrigerator as well as other parts. We have lost hundreds of dollars worth of food. We have had to live without a refrigerator for 10-12 days at a time.
Very hard to clean shelf on the main area as it does not lift out easily. Design , we feel is flawed.
Very hard to clean shelf on the main area as it does not lift out easily. Design , we feel is flawed.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, August 1, 2022
We hate to hear this and will be happy to pass your feedback along.^Sandy
Written by a customer while visiting lg.com
Posted by: Thomas Kannampallil
from Gilbert AZ
Verified Purchase:Yes
Already two times changed compressor. Third year and sixth year. Recently, main board also changed, still not working. Fighting with American Home shield to get a new one. But no more LG refrigerator.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will be happy to assist. Thank you. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
no good from the start compresser and evaperater
on October 8, 2022
Posted by: ronnie ge
from milan tn
Verified Purchase:Yes
bad unit compresser was bad case me alot of greif and wo
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: FridgeTvDishwasher
from Saint Louis Missouri
Verified Purchase:Yes
I bought this For its features and have been very happy until now. We had to replace the compressor on the fridge. It was very expensive to do this. We have other LG products , Dishwasher, and tvs. Our daughter bought the same fridge because of our recommendation, but now she’s upset that this problem may happen to her. I hope we win the 500.00 which would partially cover our repairs. Thank you.
Pros: Style/Design, Features/Settings
Features
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 19, 2023
We want to thank you for taking the time to communicate with us about your experience with your LG refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport and we'll be glad to see what we can do to help. -Cazz
Written by a customer while visiting lg.com
Posted by: jtb1111
from Albemarle, NC
Verified Purchase:Yes
I bought this LG 29 cu feet refrigerator unit several years ago for my vacation house because it had all the features I wanted: Door in Door, two ice makers, a water filter, big lower freezer and more. For about 8 years it worked like a charm and was great in all respects. Then suddenly it stopped cooling and I found the compressor went bad... Oh No, I thought until I checked the warranty which said that unit and that compressor part was covered for ten years. With several calls to LG and finding a local repair person we got an OK to get the repair done with just my paying the labor, all parts were covered. I now will have it back in shape and expect I can get another 10+ years with the new updated, heavy duty compressor installed. People in customer service were sometimes busy but always helpful and nice to work with. We have other LG products and all are best in class!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Live Oak, Florida
Verified Purchase:Yes
This Refrigerator has provided very poor service. It is presently out of service due to another failed compressor. This is the third failure of the compressor. I am requesting a replacement due to the refrigerator being defective!!
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, LG Social, October 11, 2023
Hi Ronnie, we understand you're experience isn't up to par with our standards and would like to take this opportunity to help! So that we can take a closer look into your issue, please reach out to us via DM on Twitter or via PM on Facebook. Our handle for these platforms is @LGUSSupport. If you don't mind, please include your phone number and refrigerator information (model and serial numbers) in your private/direct message to us. We're always looking to improve our customer satisfaction ratings and would love to help turn things around in your case. ^Chris
Written by a customer while visiting lg.com