 |
Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: MissKjhan
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator will be 3 years old this September 2019. Within the first year the icemaker broke and does not dispense ice anymore. Now it is making a very loud noise that sounds like a lawnmower. I purchased an LG dishwasher 2 years ago and the door will not close and it sometimes doesn't come on. I am getting ready to do my kitchen over and was thinking of buying the LG stove and microwave to match with the refrigerator and dishwasher, however, the products doesn't last long enough for me to make another investment into an LG product. I also purchased the LG washer and dryer 1.5 years ago. I'm praying that they hold up better than the refrigerator and dishwasher. LG products look good but are not made to last.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, May 6, 2019
Some noises may be heard during normal operation of a refrigerator. Some models may make unfamiliar sounds like a high-pitched hum or pulsating sound. Hard surfaces, such as vinyl or wood floors, walls or kitchen cabinets may amplify sounds. You can troubleshoot the noises you are hearing from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise ^CP
Written by a customer while visiting lg.com
Customer Rating
1
IT ONLY LASTED 2 YEARS!!!
on August 20, 2020
Posted by: rola
from san jose, california
[This review was collected as part of a promotion.] I bought my refrigerator end of 2015, in march 2018 I was filing my first claim, the compressor stopped working. I would have never thought that being a recognizable brand like LG, it was only going to last only 2 years. They replaced the compressor, but now August 2020, it broke again! I am out of the protection insurance so I now have to call LG to have it replaced, which is not the easiest thing to do, they take loong time to send a repair specialist and on top of that no coverage for spoiled food, and the nightmare to be withouth a fridge for 10+ days!!! I am disappointed of the LG brand already.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2020
LG does offer reimbursement for food loss. Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement.
Your continued patience is appreciated while we work towards getting your unit serviced. We apologize for the inconvenience. ^Daphane
Your continued patience is appreciated while we work towards getting your unit serviced. We apologize for the inconvenience. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor design on compressor
on May 25, 2019
Posted by: frustrated again
from Huntsville Texas
[This review was collected as part of a promotion.] The linear compressor is poorly built. I have had the compressor replaced twice in 4 years. LG does have a long warranty period on the compressor but having to wait for replacement without an operational fridge has been a really big inconvienience.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, May 28, 2019
We hate to see that you've had multiple cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
disappointed
on June 26, 2019
Posted by: nickname not provided
from southern Maryland
I bought this product 4 years ago and the compressor has already failed. I am having a difficult time getting a service technician out to my home. It has been a week and no one showed up at the appointed time nor did anyone call me to let me know about any delay. I have bought ice every day to try and save some food and my husband's insulin. I am very disappointed in this product's performance and the lack of service provided.
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, June 26, 2019
We hate to see that you've had cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Compressor went out after 15 months
on April 13, 2020
Posted by: Salt Lake Mike
from Salt Lake, UT
It's a great fridge until the compressor goes out. Seems like there's a bunch of people with the same problem.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
STAY AWAY FROM LG REFRIGERATORS
on August 14, 2020
Posted by: Morgan R
Had to replace our refrigerator within first few years due to the coolant issue that is apparently well known with LG refrigerators. Do a google search on the issue before buying these products. I wish we knew before.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
LG SUCKS (wouldn’t even accept honest review)
on August 25, 2020
Posted by: WARRANTY IS WORTHLESS
from ILLINOIS
ZERO STARS if it would let me.
Stopped working 3 days ago. Still under warranty and extended warranty.
But LG DOES NOT CARE!
ALL I’M GETTING IS A RUN-AROUND.
They can’t get anyone to service it. And don’t care if I have a refrigerator.
They have my money and are, now, flipping me the bird.
I’m already 3 days into waiting.
I called right away. Was told it will take 3 - 7 days.
3 days later I get an email saying my service is cancelled.
I called again got put on hold, followed by a half hour of run-around, transferred, then the hung up on.
It’s 90+ degrees here and me with my UNtrustworthy LG .
I loved this refrigerator until it failed!
Stopped working 3 days ago. Still under warranty and extended warranty.
But LG DOES NOT CARE!
ALL I’M GETTING IS A RUN-AROUND.
They can’t get anyone to service it. And don’t care if I have a refrigerator.
They have my money and are, now, flipping me the bird.
I’m already 3 days into waiting.
I called right away. Was told it will take 3 - 7 days.
3 days later I get an email saying my service is cancelled.
I called again got put on hold, followed by a half hour of run-around, transferred, then the hung up on.
It’s 90+ degrees here and me with my UNtrustworthy LG .
I loved this refrigerator until it failed!
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2020
It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bxa0014
from Laredo Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had leaking issues with the fridge and they have yet to fix it and now are saying the warranty has expired yet it stems from the original leak not being properly repaired.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 8, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com