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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Oswtaprl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my refrigerator for about 4 years. Everything has been working fine up until about 2 weeks ago, when one of the fans in the freezer went out. Got a new one and installed it and everything is back to normal. Thank goodness it was an easy fix.
Pros: Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: RobertClement
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has been an excellent product keeping the food exceptionally good , longer life of food
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Big Jack89
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this 14 months ago and didn’t have a problem till this month. The compressor went out.
Pros: Style/Design, ease of use, Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, March 3, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Anonymous
from Va. Beach Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a big refrigerator so I got it!! It is good so far!!
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Died twice in three months
on April 25, 2020
Posted by: joe325
from Cambridge, MA
It's has a lot of nice features and plenty of room, but it has stopped cooling/freezing twice in less than three months. The refrigerator is less than 4 years old. The repair person wasn't very knowledgeable and required convincing as to what the actual problem was the first time. Very discouraging and making me regret I purchased an LG.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor is junk and they know it.
on August 25, 2020
Posted by: made in you know where
from waddell, az.
2 years 10 months old and the freezer stopped working and the refrigerator is about 50 degrees. Called our sales rep. from the point of purchase and said yes this is a common problem, here is the number to call. Google the model and problem and they say the fix is the same bad product originally installed. It will be good enough to barely make it out of the 5 year warranty. Hopefully the class action lawsuit works.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
on September 20, 2020
Posted by: Auromej
from Ca
[This review was collected as part of a promotion.] I got this unit LG refrigerator and exactly having it for two yr and its broken
I DO NOT recomend it
I DO NOT recomend it
Pros: Performance
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Two compressors and still having to replace!
on September 30, 2020
Posted by: ssgilly
from KCMO
Bought this fridge new with our 4 year old house. They delivered it damaged and did not replace the whole unit but only doors. Replaced compressor first time within a year and LG only paid for the part. Compressor went bad AGAIN and our repair person said this is a KNOWN issue with these LG units. LG did nothing. We are now without a fridge and have a bad compressor - big shock. LG will do nothing and we are shopping for a whole new fridge. Needless to say I refuse to buy LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com