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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Compressor failed after 3 years
on December 11, 2020
Posted by: Fboss
from Virginia
[This review was collected as part of a promotion.] Really like the design and function, but when the compressor failed after 3 years, I have concern on the quality.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Don't buy-freezer stopped working
on December 11, 2020
Posted by: mike2205
from Houston, TX
[This review was collected as part of a promotion.] Worse refrigator ever owned. Please do yourself a favor and do not buy.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great except for the Ice Maker
on December 11, 2020
Posted by: checkitagain
from Woodbridge, VA
[This review was collected as part of a promotion.] I like all the features of the LG refrigerator. The in-door condiments shelf, inside of the refrigerator, and the freezer door are great. The only problem which keeps re-occurring is the ice maker. It frequently freezes into a solid lump and has to be extracted carefully from the door, melted, and then re-insert.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Absolute disgrace!
on December 11, 2020
Posted by: disappointedinok
[This review was collected as part of a promotion.] LG has made a complete inferior product, nothing but problems. I will never purchase an appliance from them again!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
As is wonderful!!
on December 11, 2020
Posted by: Sps3930
[This review was collected as part of a promotion.] I bought few years ago
I call service
They fix............
I call service
They fix............
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Big waste of money
on December 11, 2020
Posted by: PaulFS
[This review was collected as part of a promotion.] This refrigerator has been repaired twice in the last 2 years. I would not recommend this machine. It looks good and the price was great when we just bought it but it had problems after just one year. Many others have also reported these issues.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Love this refrigerator's size and useability
on December 11, 2020
Posted by: lynj
from modesto, CA
[This review was collected as part of a promotion.] We bought this refrigerator two and a half years ago. We love the features. However, the cooling unit failed just after one year and had to be replaced. It was covered under warranty and has worked well since that time.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Not so good
on December 11, 2020
Posted by: Gloma
from Florida
[This review was collected as part of a promotion.] At the beginning of buying the refrigerator the compressor was damaged. the company fixed it. Several months ago the compressor was damaged again and the company replaced it. The refrigerator is currently freezing the food.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com