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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Great room bad on time for replacement parts
on December 21, 2020
Posted by: New home in Venice
from Venice Florida
[This review was collected as part of a promotion.] We received our refrigerator and the handles and freezer for were visual damaged. The parts will take 1-3 months to replace. This is disappointing. The organization and layout is great! The knock on our door also has to be fixed.
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 23, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Love the dual door
on December 22, 2020
Posted by: Anonymous
from St. Petersburg, FL
[This review was collected as part of a promotion.] I love the size and space internally. The dual doors are awesome for quick access.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great features
on December 26, 2020
Posted by: Anonymous
from Madison, Al
[This review was collected as part of a promotion.] We bought this refrigerator 3 years ago when we moved into our new home. It fit perfectly in the space designed for it. It ran very well and provided all we needed until it stopped running. We had to have the compressor replaced after being without it for a week waiting for our appliance warranty approval and repair man to schedule the repair. Since the replacement compressor was installed it ran "like a new one." According to the nicest repair man you could want, he installed a better compressor than the one that came with it.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on December 27, 2020
Posted by: Litocruzg
[This review was collected as part of a promotion.] It was already there when I bought the new house and it looks great
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on December 29, 2020
Posted by: Dave279
from california
[This review was collected as part of a promotion.] This refrigerator was a disappointment. The compressor went out within a year.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 31, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Struggle with cooling system
on December 30, 2020
Posted by: RKLM
from Laurens NY
[This review was collected as part of a promotion.] The refrigerator worked well for some time. Then the ice maker stopped; then the freezer wasn't working; then we realized the refrigerator wasn't cooling. We've been without a working unit (the lights and water filter DO still work) for over a month now, and technicians have to order parts before we can get it working again. Apparently, the compressor doesn't work for modern life: It requires more space for ventilation, and LG doesn't seem to be improving the part. Disappointing.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Useful features
on December 31, 2020
Posted by: SpeKtro
from Orange County, CA
[This review was collected as part of a promotion.] I did quite a bit of research, each family needs are different, for our needs, this fits perfect, the double door is a great feature to organize our needs.
The fridge has been solid, the one time engine had an issue, that after 3 years, unknown why failed, LG sent service to have this replaced as part of the guarantee.
I am always considering LG first for any of my home appliances.
The fridge has been solid, the one time engine had an issue, that after 3 years, unknown why failed, LG sent service to have this replaced as part of the guarantee.
I am always considering LG first for any of my home appliances.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
not durable
on January 2, 2021
Posted by: kelly1972
from San Antonio, Texas
[This review was collected as part of a promotion.] purchased about 4 years ago, and now recently been giving me issues. Cooling and freezing issues. water dispenser broke and now I'm having to find replacement parts. Will never buy overseas product again.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com