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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: elkiebob
Verified Purchase:Yes
[This review was collected as part of a promotion.] very good product. recommend to others. very goood warrenty
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JR Esparza
from San Antonio Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] In 2015 we bought this same refrigerator and had to buy the exact model for our mom for her 80th birthday. Her’s refrigerator was a 2016 model mentioned above. Since we bought her refrigerator it has been a nightmare. The compressor went out several times and each time the compressor went out she lost all her foods. This photo is the exact refrigerator we bought our mom.
No, I would not recommend this to a friend.
Quality
5
Response from lg.comBy ^DLI, LGE Social Media, January 18, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rybe
from Temecula
Verified Purchase:Yes
[This review was collected as part of a promotion.] One problem the ice maker but lg fixed it no charge
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: NHByl
from Surprise, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 2 years ago and compressor has failed already. This is the noisiest machine in my house. It will keep you guessing as to what new sounds it will make. If you want to fill a water glass at night prepare to do so without a light. Only the ice dispenser has a light anove it. Other than that it is nice looking.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 21, 2021
We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
on January 4, 2021
Posted by: Anonymous
from California
[This review was collected as part of a promotion.] 3year ago but only thing the bad compressor it doesn’t last that long.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: tamadrumboy
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] After only a couple of years this product has needed a new compressor and a cooling sensor.
Not worth the headaches of losing food and inconvenience of having parts replaced.
Not worth the headaches of losing food and inconvenience of having parts replaced.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: FL life
from Kissimmee, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to replace compressor but was still under warranty. Simple and quick fix.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: C A S
from Florida
Verified Purchase:Yes
This refrigerator stopped working. After 5 years of use.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com