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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: ddasan
from Tuscaloosa, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Enjoying the drink door and other many different features.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: kde0309
from Denver area
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love LG, and have purchased several appliances and TVs but this one sounded like a lawn mower when plugged in! I was so disappointed and the next date that a replacement was available was 8 weeks later! I had already gone 5 weeks with no refrigerator in my kitchen. I am hoping my next one works well!
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 27, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Joe201
from New Jersey
Verified Purchase:Yes
Refrigerator is a little less than 5 years old and in that time it had 2 breakdowns, lost all the food and medications again, and because of the pandemic I waited almost 2 full months to get it repaired. Will never buy a LG again
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 27, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MWilk
from South Carolina
Verified Purchase:Yes
We bought the refrigerator brand new and before the warranty expired we were in need of a new compressor. This was replaced under warranty. Shortly after, the freezer stopped making ice and the temperature would not hold in either section. A service call states that it would need a new compressor. Both companies to work on the fridge were certified with LQ. So now I have a five year old expensive refrigerator sitting empty and we were force to buy a new one. ( Not LG)Yes, I know there is a class action lawsuit for those that have all the paperwork to prove the issues. I expect more than 6 years from such an expensive purchase.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 27, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Yar Mosnar
from Sparks, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] For some reason I really like this unit, however I'd be happier if the plastic basket front attachment in the freezer had not broken almost day one. The compressor broke down after approximately 2 years. I really like the 3 door structure with a door in door. The meat and vegetable storage are great and the the overall power consumed is much better than the refrigerator it replaced.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Momica
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've owned this product for over three years. We bought this as a second fridge for more storage, and the double ice maker - door and freezer. It has worked well, except the door icemaker, which has had now four attempts to repair it - it partially fills with frozen water and becomes a block if ice. Latest fix may have worked - a previously unidentified partially twisted water hose. We've had some frozen lettuce if not stored in the vegetable drawer. Given the current pandemic, we've been able to store a lot in the freezer
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Chococula
from Dublin CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Its been 5 yrs since purchased. Its still running silently. Very conservative and yet sleek design which makes our kitchen upscaled look.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BobbiD71
from El Paso tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my fridge for over 4 years except for this past year has been good
This past year the cooling component broke took about 1 week to get part to fix .. that was truly inconvenient had to throw away food , use a cooler for essentials and buy ice daily
Now it’s been working just fine
This past year the cooling component broke took about 1 week to get part to fix .. that was truly inconvenient had to throw away food , use a cooler for essentials and buy ice daily
Now it’s been working just fine
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com