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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Ghertbr
from Parker
Verified Purchase:Yes
I’ve had two compressors go bad and it doesn’t make ice most of the time. The software got updated and it made ice for a little bit. I also bought your gas double oven at the same time and 60% of the time the doors lock on it and I’m not able to get my food out.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 1, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: stephden83
from Mooresville, NC
Verified Purchase:Yes
This refrigerator was purchased by the previous owners of our home and unfortunately we were the ones stuck with the compressor failing after 2 and a half years, leaving us without a refrigerator for a week and a half right around the holidays.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 1, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Alvigil
from Lakewood CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the suite two years ago and had to replace the compressor and mother board' The replacements are loud! Ice maker had to be repaired three times.
Dishwasher died also. Repair person said mother board has to be replaced. He said better to buy a ne
Dishwasher died also. Repair person said mother board has to be replaced. He said better to buy a ne
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Thomas49
from Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 3 years ago. I am not happy with it ...
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 3, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Love the door in door feature, and the ice maker
on January 21, 2021
Posted by: Ron 67
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit about 3 years ago. When we had a problem with it, I was amazed by how fast you guys sent a tech out and repaired the problem. I was told by a local repair guy it was to much to fix. After going out shopping, I told my wife, we can’t find anything we like so let’s repair ours. Thank you so much for fixing the issue. We love our unit and your service.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JaneFe
Verified Purchase:Yes
[This review was collected as part of a promotion.] While I liked the refrigerator, my compressor went out and it completely stopped working. But LG honored my 5 year warranty and came out and fixed it promptly. I was very happy with the service. But i feel a refrigerator should not break down after 5 years.
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Kay R
from Chandler AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator since 2018. The second door in door feature for beverages is the best! We did have a compressor go out in year 5 but was covered by the LG warranty which is a 10 year warranty. They came and fixed it for free and gave us a stipend for lost food! In all I still love the many features of this model.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 1939bobr
from Allpe Valley, CA
Verified Purchase:Yes
Bought 5 years age worked fine but now having issues that should be an easy fix
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com