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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Timidsea
from Annapolis MD
Verified Purchase:Yes
Bad compressor - replacement just as bad
Has class action suits on unit
Unsatisfactory repairs
Has class action suits on unit
Unsatisfactory repairs
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Posted by: Pajen
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Three years old and compressor went out. Found out there was a class action lawsuit about this but I was 2 weeks too late to get in on it.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Posted by: Reetu
from Albuquerque
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator (that I bought about 2 and 1/2 ago) stopped working two weeks ago. Called LG customer service, which gave me an appointment of week later for LG tech to come and fixed the problem. Tech came on time and fix the problem within an hour. I am not happy about the hundreds of dollars of food got spoiled though. I wish the service had covered the all of my food got spoiled and had to thrown away.
Pros: Style/Design, ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bsbb
from Viera fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for several years this is the 3rd time I have had service the rep was very professional
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Bad Compressor
on March 28, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] multi systems failed and repairs were not easy since there are a small number of techs
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Laleigh
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lovely refrigerator, lots if room easy to organize and great customer service!
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: bob hot
from forest ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] bought our unite in june 2018 i liked many of the features it has. spring of 2021 unite failed to cool and freeze. had to toss food products and wait one month for repair man to come and fix. had bad compressor. its running now also got two hundred dollars for food loss. hope it last longer than two and half years before failure.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mamma Squirrel
from Westchester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the features. One difficulty is having to remove the inside of one door to take the bottom drawer out, just too involved.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com