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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: OwnerX
from Los angeles
Verified Purchase:Yes
After 3 years of owning this ref, compressor broke. I have a friend have the same brand but different model have the same issue.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MikeM007
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge had everything we wanted. Two ice makers, water dispenser, door inside a door, big bottoms drawer to hold cake pans, and tons of room for everything else. We loved the fridge, but it was very loud. Turns out this fridge is known for compressor issues. After 4+ years it died. Fortunately, LG as figured out the issue and an LG repairman got us a new compressor and software updates. Thank goodness he could fix it because this is the best fridge we've ever had and we want to keep it for the next 20 years.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from greer sc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product 3 years ago and the compressor stopped. I have had to move my 25 year old fridge back into my kitchen while I was having my 3 year old fridge repaired. My wife is NOT happy.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MamaBear2013
from Harrisburg, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is so versatile. I love all the features. The only drawback is the compressor that gives out. However, LG repair people are great and the replacement works wonders.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: travis111
from Overland Park, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the features of this refrigerator. The door within the door is very convenient for keeping and accessing drinks. Having dual ice makers is also great for those times when you need extra ice.
Unfortunately, after 3-1/2 years the compressor failed and we lost everything in our freezer. The refrigerator area was barely cold. LG send a repair technician to our home to replace the compressor. The technician was very professional and installed a new compressor in a couple of hours. Within 24 hours we had a cold freezer and the ice makers started working again. After 3 days, the freezer stopped working again.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gett
from Fate Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to have it fixed once a year for the last four years. Would not buy unless you are also purchase the extended warranty.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MikeB5
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator 3 years ago. Haven’t had too many issues. Runs very quietly, but compressor went bad. LG was quick to repair.
Pros: Style/Design, Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DRINK DOOR
on May 18, 2021
Posted by: VERS
from CHARLOTTE N C
[This review was collected as part of a promotion.] VERY BAD EXPERIENCE NEVER WILL BUY l G BRAND VERY BAD BAD EXPERIENCE BOUGHT 7/17 PROBLEM 7/12 NOT COOLING SEAL BELT NOT GOOD 6/18 PROBLEM TOO MUCH ICEING AND NOT COOLING 5/19 PROBLEM 12/20 PROBLEM ICEMAKER 4/21 GAS LEAK IT IS GOOD GEEK SQUAD PROTECTION PLAN SEND TECH BUT FOOD THROUGHING LEAVING WITHOUT REFRIGEATOR SEVERAL DAYS AND BUYING AGAIN HORIBLE EXPERIENCES NO ONE SHOULD GO THROUGH WHAT I HAVE GONE THROUGH---- SHAH
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com