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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Nothappybuyer
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased my refrigerator 3 years ago and it just stopped cooling. It's kind of surprising that after only 3 years it would no longer cool. I contacted LG and they are sending someone out next week to repair the issue. Hopefully this will solve the problem and I won't have to pay anything. You would just think that spending soooo much money on a new refrigerator would last much longer than 3 years.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SA 077
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 3,5 years ago, the cooling system is broken. LG sent a technician to fix it. He did awesome job and provided exceptional service.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: 118JeffL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like that the fridge has plenty of space, with built in compartments and numerous shelves and shelf adjustments. Unfortunately, the compressor died after 3 years. I am told that these are known to fail in LG fridges and it was a sad week without a fridge. The entire fridge was unable to cool.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jusjadon
from Evanston, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it three years ago and like it for the size and accessibility of all areas of the fridge and freezer
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Pfv23
from Baltimore
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the refrigerator and it’s features. Only issue is trying to get repair for it when compressor went
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Gz1122
from Fillmore
Verified Purchase:Yes
I had an appointment for my washer repair and never showed up.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ken Yu
from Roslyn NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great products, quiet and works really well. Design is very modern.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Djordan
from Kennwick
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker works great and fridge is very roomy and it is very user friendly
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com