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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Bell27
from Washington dc
Verified Purchase:Yes
Should not break down after three years nothing else to say
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice features, but fearful of it's longevity
on September 1, 2021
Posted by: Livvy17
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this unit a couple of years ago. Love the dual ice makers, the french doors, and even the door-in-door feature, which I didn't think I'd like when we got it. However, we've already been through one compressor failure, which took more than a week and a half (and lots of spoilage) to fix. Upon reading, apparently, this unit has a known issue, and our next replacement will likely not be under warrantee, which makes me very nervous for the future.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kevin Gee
from Pensacola, FL
Verified Purchase:Yes
I had always liked the style of LG products, however, it seems they are very unreliable. This refrigerator has lasted 5 years and 5 months; the warranty on parts and labor is 5 years!!!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Della620
from Phoenix AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator specifically for the fact it has two, yes two ice makers. So far it has performed beyond my expectations, We go through a LOT of ice living in the Sonoran Desert. This fridge has kept us supplied with ice on a daily basis and continues to make enough to get us through long weekends with lots of drinks around the pool. The door in door feature is extremely convenient. No opening up the entire fridge just to grab a drink. Is love this thing and hope to have it for many years to come.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JC801
from Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] I lost the compressor twice in less than 5 years. No one is able to repair it in my area. Buy the extended warranty!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible! Junk!
on September 7, 2021
Posted by: MadMom2
from Illinois
Replaced the compressor twice and now it is out again!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Acp88
from Ephrata
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks good in our kitchen, like the double door feature on top
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: subtlematter
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge is quiet and very roomy. The small doors is super useful to get out the regular stuff like milk and condiments
I would recommend this to a friend!
Quality
3
Features
3
Value
4
Written by a customer while visiting lg.com