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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Love the Door-in-Door and Dual Ice Bins
on November 26, 2021
Posted by: Texas Nana
from Houston, TX
[This review was collected as part of a promotion.] Purchased 10/2016 and it is still working well. We love the flexibility of storage, the door-in-door feature is wonderful and the dual ice-bins are a plus. Have never had to purchase additional ice since we've had this unit. Just recently the on the door ice bin began freezing up and we discovered we have the freezer set to cold; corrected the temperature setting and everything is wonderful. Love our LG appliances.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Very spacious and the cold saver is amazing !
on December 2, 2021
Posted by: Isabel93
from West Sacramento, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m so happy with my Fridge it’s big and the cold saver door is my favorite part I can get things quick without opening the whole fridge. Also, recently I did have issues with my fridge but I contacted LG and they came and fixed it right away and it’s covered through the warranty. AMAZING . They did a great job my fridge was up and running like new again ! I never really write reviews but this fridge deserves one and also LG for an amazing job !
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LoveD
from Albers, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really like this refrigerator and have reommended it to our family and friends. We bought the unit 4 1/2 years ago and were totally shocked when the compressor went out. Since we also purchased a maintenance plan it was quickly fixed, but have now noticed the new COMPRESSOR is VERY NOISY. The quietness of the unit is one of the main reasons we bought it since our kitchen and family room are together. We will be contacting LG about the increased noise, but have some family issues to get through first.
Pros: Quality
I would recommend this to a friend!
Quality
2
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Victor123456
from Lake Orion , Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in 2018, LG had to extend the guarantee to replace the whole compressor system just before the 4th year of use.
I had to wait almost 1 month without fridge at home because no technician was available in my area to fix it. It was a nightmare. Very disappointed experience.
I had to wait almost 1 month without fridge at home because no technician was available in my area to fix it. It was a nightmare. Very disappointed experience.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Laren1
Verified Purchase:Yes
We have had this for 3 years and have had problems the whole time.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TNSTRN
from Nashville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator. The refrigerator and freezer has plenty of space. It has several great features and easy to operate.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: robstah
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the amazing storage capacity, the door in door feature, and the optional 2nd ice maker. We did have a problem in that the compressor failed prematurely, but apparently, LG has redesigned these compressors and was able to get us a same day replacement and so far, so good.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Gary2
from Danville, Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased your product about five years ago. During that time the compressor has gone out twice. You made a great mistake in using the linear compressor in your otherwise great product. You owe all of your customers and apologie for this grave mistake and make compensation where needed.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com