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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Jmgoss
from Sun City, Arizona
Verified Purchase:Yes
The compressor failed after 4.5 years while I was out of town. Although it was repaired under warranty, the failure resulted in the loss of several hundreds of dollars of frozen and refrigerated food. The cost of the food and the cleanup were not covered. While waiting for my repair appointment the control board on my 3 year old LG dryer also failed. This repair was not under warranty. I am beginning to wish I had never heard of LG appliances and am concerned that my range and washer are now due to fail.
Quality
1
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 29, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Will never buy LG again
on October 1, 2022
Posted by: DJHI
So sad as fridge had such potential and they lost a customer for life. Broke down twice in 5 years with the compressor issues. Now our favorite scenario, broke down 10 days after our 5 year warranty ended and a month before our baby is due.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 3, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ismael Castilleja
from Donna tx
Verified Purchase:Yes
The service tech was professional and friendly plus he was timely
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Would not recommend
on October 10, 2022
Posted by: Mrs M in AZ
from Phoenix, AZ
Purchased this fridge in 2016 and was excited to have the fridge we really wanted with lots of space and features. Unfortunately have experienced many issues and currently looking to purchase a new one (not LG this time). Have had the compressor go out twice, the ice maker freezes up after multiple repairs, and just yesterday the ice maker malfunctioned and caught on FIRE. Very lucky we were home to catch it but will not be purchasing another LG.
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, October 11, 2022
We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Not sure what you are ask
from Saramento
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really pleased with my refrigerator appearance and performance.
Pros: Features/Settings
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Anonymous
from Baton Rouge LA
Verified Purchase:Yes
Had this fridge for 4 years and compressor went out. Fortunately LG covered cost of parts and labor because of their warranty.
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 20, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jlo1208
from Michigan
Verified Purchase:Yes
Bought this fridge about 5 years ago, no problem till then. Last month the compressor went out, but LG took care of fixing it at no charge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AWV98
from Arverne, NY
Verified Purchase:Yes
I have been so please with the qualities of this refrigerator. The double ice capacity of ths unit is so ideal for big parties and it comes very handy for any special occasion.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com