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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Worst product in the market
on October 31, 2018
Posted by: John12356890
from San Francisco
Broke down 10X in 3 years for all different issue. Would not buy LG product ever again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Response from lg.comBy AB, Social Media , November 1, 2018
Oh no! I hate to hear you had to deal with multiple failures of your refrigerator. I can understand how frustrating it would be to encounter these unexpected malfunctions and I would be more than happy to assist. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183263865&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality - doesn't last
on November 7, 2019
Posted by: jbcsk
from Delaware
I owned this refrigerator for less than 3 years before it failed. Doesn't keep food cold or frozen. Everything melted and leaked. Don't recommend this refrigerator or LG. Their washer that I owned only lasted about 3 yrs also.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Response from lg.comBy Chris, Customer Service, November 8, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Very Disappointed!
on December 3, 2019
Posted by: Abelheart
from Sedro Woolley, WA
[This review was collected as part of a promotion.] Bought this about 4 years ago & relatively happy with it at first.
About a year ago, the ice maker or something in that area started leaking & freezing my ice container into place. So for about a year, I have been babying it all this time because I couldn't afford a big service bill. I thought I should try to replace the ice maker but I just read another reviewer with my same issue. He replaced his ice maker & it didn't fix the problem. So glad I didn't waste money to replace mine!
Now the door on the right side seems not to be closing all the way. When you look at the fridge from the side, you can see it's uneven. We have tried everything to fix it but nothing has worked so far. It's rather odd the way the doors close so I guess I shouldn't be surprised I have a problem now.
I bought the LG because I thought they were reliable. I guess I was wrong!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, December 3, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: BobCichon
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had the refrigerator for 3.5 years. It's been great. Dual ice makers is why we bought it, but the in door performs so well, we don't even use the lower much. Only 4 stars since the compressor failed recently. LG service was exceptional and replaced the compress, etc. quickly for no charge. Back up and running perfectly. I think there is a known compressor bug in our unit, but with the way LG handled it, I would but LG again. They owned the issue properly.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GBRK
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it a month ago and so far it has been great. The way you can organize the shelving and foods is very good. Freezer is spacious too.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
3 repairs later????
on June 3, 2020
Posted by: Jsneed181
from Overland park ks
We had ours less and 1 1/2yrs and 3 repair men out in last month and was told today it would probably break again!! 2 brand new compressor now and numerous other parts!! Very frustrating!!
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
Understandably,this is frustrating.Thank you for taking time to review this product.. We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Worked Great to start...but Freon leaked 3 yrs in
on August 12, 2020
Posted by: Anonymous
from Wilsonville, OR
Was a great refrigerator - went with a more elaborate model to hopefully have it last and serve as a showcase for our kitchen. Unfortunately it gave out only 3 yrs into service - Freon leak. Huge hassle on parts and given the leak is hard to trace can’t count on it not happening again soon. Unacceptable for so young a fridge. Will Not buy LG again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 14, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Died with less than 4 years of use
on September 5, 2020
Posted by: buck22
from Maryland
Refrigerator came with a new house in the fall of 2016. Through-door ice maker worked well for about 2 years then off and on after that. Entire refrigerator died a few days ago before reaching 4 years in service.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com