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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Don’t last as long
on November 19, 2020
Posted by: Njery
from Atlanta
[This review was collected as part of a promotion.] This is my second LG fridge. They do not seem to last as long as promised. I was told the compressor lasts 10 years. They seem to suddenly stop working.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 25, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on December 7, 2020
Posted by: Kurt45
from Nebraska
I bought my refrigerator 5 years ago. The first five years I liked it a lot. 2 months ago the cooling system stopped working and LG has yet to send a repairman or a replacement refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
junk fridge
on December 29, 2020
Posted by: gbad
from si ny
[This review was collected as part of a promotion.] broke 3 times 3 compressors within 5 years,,,that is why machine was discontuned
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not a reliable product
on January 9, 2021
Posted by: jgf15432
from SLC,Utah
[This review was collected as part of a promotion.] We bought this refrigerator four years ago. Replaced the compressor 2 years later and then the next year the icemaker broke. Water started spraying out of the water dispenser with nobody around luckily we were home and found it fast. Last year the icemaker broke and now it doesn't cool at all. This fridge has been nothing but a headache.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 28, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on January 14, 2021
Posted by: Ruty41
from SC
About all I can say about this refrigerator is it looks good and I like the french doors. Compressor went out took forever to get repaired. 21 days without fridge...lost food in freezer....It runs all the time. Stops running every time when door is open....this has to be bad on compressor. Looks and size are great.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, February 1, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bologney
from San Antonio, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 4 years ago. Thank goodness we bought the 5 yr extended warranty! The refrigerator itself is great, when it's working. I love having the two icemakers, because we really use a lot of ice in the summer. However, this refrigerator has had to have repairs on 4 separate occasions. The refrigerator just randomly stops cooling all of a sudden. The first time they replaced the compressor and the drier. The second time they replaced the drier and the motherboard. The third time they replaced the compressor again, and the fourth time they replaced the compressor and did a software update. If I hadn't bought the 5 year warranty I would have spent a lot on repairs. The first and second repairman who came told me that these LG refrigerators have bad compressors and they always break down, great! Once my extended warranty expires, if it breaks down again, I'm buying a different refrigerator and believe me, it will not be an LG!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jonatbeach
from Nags Head, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it less than 3 yrs ago was very happy with the functionality. Then the welds leaked and made it worthless. No certified maintenance in the area and waited over 3 weeks to resolve.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: tjs16
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is great--very spacious. And the dual ice maker is incredible to have, especially filling up water jugs for summer activities.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com