 |
Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Harendra
from Suwanee, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bout this LFXS29626S (29 CuFt) french door refrigerator in end of April 2015. It is a great refrigerator with three doors including a big freezer until Dec 2018 when it suddenly stopped cooling. Since I had bought extended warranty for 5 years I was in luck and got free replacement compressor and labor. Then again it stopped cooling this month Sept 2021. I called the customer support with persistent request that I should get free replacement compressor and labour, my request was obliged. I had to live without refrigerator for 5 days which lead to spoiled food. One really nice about LG was that it did give me free compressor and labor. But I am not buying another LG refrigerator.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, September 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Never again!!!
on October 15, 2021
Posted by: scott05
We bought this frig in Sept of 2016. After two years the first compressor went. They replaced it. They were back again a year later and replaced the compressor again. Now, here we are again. The compressor is not working...
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Big disappointment
on November 27, 2022
Posted by: Orlika
from San Antonio
Our compressor died after 5.5 years!
They will fix it in 3 days, but I will have to pay for the service, why? Their compressors are failing and the company needs to be responsible for changing them for free like every respected company, who proud of their products!!
They will fix it in 3 days, but I will have to pay for the service, why? Their compressors are failing and the company needs to be responsible for changing them for free like every respected company, who proud of their products!!
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ann marie g
from Florida
Verified Purchase:Yes
Bought it 5 yrs ago and stopped cooling twice. 1st time we were 1 month out of lg warranty but bought 5 yr extended.
Pros: Features/Settings
Quality
2
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, December 6, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
only one problem in 6 years, fixed no hassle
on September 24, 2023
Posted by: Bill S 72
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge Nov 2017, to replace the one that came with the house, It wasn't very good. So this coming Nov will be 6 years. The only problem we have had is that the compressor went out in Aug this year. Possibly our fault. I haven't cleaned the area behind the fridge not even once is 6 years, So it was pretty dusty back there and limited the air flow back there. We did not buy the extend warranty for the fridge. but LG provides an extend warranty on the compressor and they replaced it I only had to pay for the labor. The compressor was no charge. So all in all very happy with the LG product.
Written by a customer while visiting lg.com
Customer Rating
1
burned motor TWICE
on March 21, 2024
Posted by: Iraji
[This review was collected as part of a promotion.] Very bad design, motor burned twice, ice cream never stays hard, leaks water and damaged wall
Response from lg.comBy true, LG Digital Care Team, March 29, 2024
Hi there, Iraji. Let's work together to get these things resolved promptly. We'd be eager for you to send us a private message on social media @LGUSSupport with the serial/model and phone number. We'll be waiting to hear you scream for more ice cream when things come together as they should. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Incredibly disappointed.
on July 25, 2017
Posted by: reallyangrycustomer
from Chandler, AZ, United States
[This review was collected as part of a promotion.] I bought this about a month ago and it already broke. Have no idea what went wrong yet but all the food is lost. Unbelievable it can be this unreliable. Do not buy.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
3 compressors replaced. Time to get away from LG
on February 27, 2020
Posted by: PSM2020
from Orlando
Purchased this unit in 2016 and the 3rd compressor has failed. This has become too bothersome to consider LG as a replacement. Too bad because I have other LG products that perform well. Will not recommend this product to anyone.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, February 28, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com