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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
This product has excellent features
on October 10, 2014
Posted by: Michael 1945
from Albany, OR, USA
I deligently researched refrigerators from numerous different makers in different stores. On the internet I read so many reviews because I wanted a quality, dependable refrigerator with lots of room for storage and a good warranty. Believe me LG was the answer to my prayers. Having a dual ice maker makes it so we have lots of ice for hot summer days or when friends come over.
I have not had one thing go wrong with my LG and my wife loves it as much as I do. Everyone who sees it is full of envy and says when their refrigerator dies LG will be what they will purchase.
I saw nice looking refrigerators in other brands some of which were lower priced. However once I was reading the reviews of almost brand new refrigerators having BIG problems and the owners were having a nightmare trying to get service I stayed away from those makes and models.
Believe me "IF" you purchase this same refrigerator I did for our new home you will be a happy camper and your wife will be so happy. Do your research and you will see I am right!!!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, everything is at your fingertips
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Fridge
on February 4, 2015
Posted by: JCHARLES
from Ocala , Fl
This fridge keeps food well organized. No more seachering and moving items to find a specific food. It's all in plain view. The food stays fresh longer than with our side by side and there's alot more useable space with this layout. We never run out of ice due to the dual ice makers. We are very happy with this fridge and would definetly recomend it to anyone looking for a terrific French Door fridge!!!!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LOVE THIS REFRIGERATOR !!
on February 17, 2015
Posted by: Larry64
from Ohio, USA
The ice maker in the door freeing up space in the fridge sold me on this model. And the extra ice maker in the freezer is a plus for those times you may need the extra ice, if not turning that feature off is also a plus. Love the capacity of both the refrigerator and freezer, so much room in both. Plenty of space for all our food and drinks. Would recommend this refrigerator to anyone and everyone.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Nice size broke after year and a half
on December 28, 2017
Posted by: Anonymous
Never buy LG their service department is awful my refrigerator broke three days before Christmas they couldn't find a company to fix my refrigerator I went on my own and found someone that excepts their warrantee. On a Thursday they said they will send over the work orders for the company to come fix it they did not now it is the following Thursday and when I call LG they still have you yet to send over the work order there for my appointment is now canceled and I have to wait another week two weeks two small babies and no refrigerator. No one speaks English and no one gets anything done with LG never ever ever bit LG. Also a friend of mine has exact same refrigerator and hers has been fixed twice and it's maybe 2 1/2 years old and she also had a wait months to get it fixed.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, December 28, 2017
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
not a reliable product
on May 6, 2019
Posted by: A Aron
from Maryville, il
[This review was collected as part of a promotion.] We bought this Refrigerator 3 years ago and have had to replace the in door ice maker now at least 4 times with a service call waiting to see if it has to be replaced again. We also had the freezer ice maker go out after about 1.5 years and were so frustrated we just decided not to replace it. The fridge is beautiful and has lots of features but the quality of the parts put in it is not worth the money.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, May 6, 2019
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Dead compressor after 4 years
on July 25, 2019
Posted by: Brodylizzie
from North Carolina
4 year old fridge ... dead compressor. A refrigerator this expensive should last longer than 4 years. I’ve heard this is a common LG problem... even repairmen said avoid LG.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 25, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience cooling issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Beware of Linear Compressor Failure
on July 27, 2019
Posted by: keebomc
from Milton, FL
Bought this refrigerator and now the linear compressor has failed after only two years. LG touts a 10-year warranty on their linear compressors but when I went to get mine repaired, they said it only had a one year warranty.
The local appliance repair company said they have seen multiple LG linear compressor failures and that there is even a class action lawsuit against LG for these faulty compressors. A refrigerator compressor should not fail after only two years.
Avoid LG appliances!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, July 29, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Great Until........
on May 29, 2020
Posted by: Madashell1
from Glenside, pa
Loved this thing! Huge, filled this thing up and it was great until.......it started to leak freon (per our repair man). Need a new fridge now. Installed this thing Nov 1, 2016!!! Not even 4 years later it need to be replaced. Avoid avoid avoid
Pros: Performance
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com