 |
Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Egyptian Engineer
from Towson, Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had this refrigerator model for 3 years but for some unknown reason this particular model broke down 5 times. However, LG stood behind their product did the necessary repairs, then I heard that they discontinued this specific model and replace it with a new one. Good move.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Ron monessq
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 3. Years ago and broke down after 3 years
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Butter brownie
from Monroe wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been reliable up until a week ago when we had very hot weather and it stopped cooling. It turned out to be the compressor which was still under warranty so was replaced for free.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bob134
from Pittsburgh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor on this LG stops working every few years! Now we are out of warranty and have to pay from our pockets!! This is a faulty product. We have had to throw out all our food twice because of the compressor breaking every few years.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Fro909
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator just caused me my 2nd freezer and food loss. Compressor went out after being replaced 1.5 years ago. The tech was awesome, he said hadn’t replaced this new compressor yet, but really? I’d avoid, this is my last LG refrigerator
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Amismomma
from Payson, UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love how much room it has. I love the ice/water door feature. I love the color. I have the black. It cleans up so nicely. I love how easy the whole fridge is to clean. It runs quietly.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Broke down within the first year of purchase.
on August 2, 2021
Posted by: LJ is all you get
from Louisville, Ky
I purchased this in 2016. Broke down the first year of purchased. They fixed it. It has since had parts to break and stop working repeatedly. Have had 6 repairs with in the last year alone. Ice/water, cooling fan, coils. Also, shelves and glass separator.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Stacey12
from Phoenix Az
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has a lot of great features, and is a good size for a family.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com