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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Stoneman3117
from Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator worked as expected until the compressor went out. Outside regular changing of filters there were no issues. We have now been over a month trying to get it repaired.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Davis98765
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loved it. But broke in less than 4 years. 5 repairs in 3 months. Problem still not fixed. Still doesn’t cool and lost all of our food 3 different times.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Garbage
on October 5, 2021
Posted by: Look Garbage
[This review was collected as part of a promotion.] This refrigerator has had so many issue. Mainly not cooling. I know this refrigerator is discontinued but would like to express my dislike for this refrigerator and LG. This refrigerator has been repaired more than all my other appliances combine. I'll even include my vehicles. Very very disappointed. Will never ever touch an LG product in my life. They have lost all my trust.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JT28
from Charleston SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 years and 7 months ago. The fridge has two ice makers that have worked great. We use a lot of ice. :) The fridge keeps the temperatures very well. Plenty of room inside.
Now the bad part.
It had worked great until the compressor went out. Turns out there are issues with the linear compressors. They just don't last. Luckily, LG did the right thing and extended the warranty (parts and labor) on the cooling system for 5 years. The repair guy replaced the compressor with a universal compressor. It is working great now. Hopefully, it lasts.
It had worked great until the compressor went out. Turns out there are issues with the linear compressors. They just don't last. Luckily, LG did the right thing and extended the warranty (parts and labor) on the cooling system for 5 years. The repair guy replaced the compressor with a universal compressor. It is working great now. Hopefully, it lasts.
Overall, I am happy with the fridge.
Pros: Features/Settings, Performance
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
on October 23, 2021
Posted by: smottz
[This review was collected as part of a promotion.] Bought this model over six and a half years ago - worked great up until 3 weeks ago when it "crashed" - after the warranty (extended) expired.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
died within 4 years
on October 24, 2021
Posted by: AmyGSLC
from Salt Lake City, UT
waste of money, the plastic on the shelves deteriorated a cracked easily, compressor went out in less than six years
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: jrsteck55
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been a great fridge, we love the roominess in the freezer as well. The double ice makers is a plus. I have owned this since May of 2018, and two weeks ago, the compressor failed. I requested an appointment on Sunday afternoon, and the technician was able to come on Monday afternoon. He had the spare parts he needed to make the repair and was very cordial and understanding of our situation and that we were going out of town in a couple of days. I am extremely pleased with the service and for that reason will be buying more LG products in the future.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Buddymusic
from Granbury, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge for three years now and I wouldn't trade it for anyone else's. Food is kept at the perfect temperature and I always have plenty of ice. I prefer the taste and quality of the water coming through this product over anyone's bottled water. It is as beautiful product as it is functional. I have many other LG products and have no complaints on any of them. Buy LG. You will be happy that you did.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com