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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Compressed broke fixed that then day later a clog
on December 4, 2021
Posted by: Mimi2031l
from Florida
Verified Purchase:Yes
Would not buy another LG product it broke down twice and lost all my food
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
My LG was another compressor failure statistic.
on December 25, 2021
Posted by: Disabled Veteran 50
from Yuba City, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator is beautiful on the outside and the inside. However, reliability is poor. The linear compressor failed in less than 3 years and that ruined over $200 worth of perfectly good food just before Christmas. I waited almost a month to get it fixed under warranty.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Micki4120
from Coral Springs FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful fridge, super spacious, super cold. But we have put 2 compressors in it and had 2 more minor issues besides. Twice we have lost all our frozen food.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MLJ oma
from OMAHA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had the refrigerator almost two months and everything works great and is designed well. We are getting ready to replace our new refrigerator in five to eight years at the end of it's design life.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jmhscs
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wish I would have never bought this. It has quite twice
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 19, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: So not a happy customer
from Heber, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge 5 years ago. Last year it completely went out. We waited a month for parts while living out of coolers. Barely a year later, it went out again. Compressor was replaced again and it lasted less than 24 hours. We are now waiting for another repair.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 24, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
So not reliable!
on February 11, 2022
Posted by: Briantb21
from Sterling, VA
I purchased this refrigerator in April of 2016. It is now, February of 2022, not even 6 years, and this refrigerator is not working. Based on what I can tell, it seems the compressor has failed! Heck the ice maker in the door stopped working a while ago as well. Even when we first got it, we had issues with the ice maker because the water was spraying over and freezing solid! Nothing but issues!
This is the 3rd LG product that I have had to replace in the last year! I had to replace a 3 year old over-the-range microwave and an older dryer. At least the dryer lasted a good long time because it was made back in the day when companies manufactured quality appliances that were meant to last. Today, the appliances are almost considered throw-away items that have a lifespan of a couple of years. The cost to repair them is almost as much as purchasing a new appliance.
I am deeply disappointed in LG! I have an LG Dishwasher that I am just counting the days until that goes up. It already makes a horrible smell when it's running. The last repair guy said that it's just the way it was made.
I can't recommend LG to anyone! Actually, I don't understand any of the good reviews unless they are only talking about when it works and not how long it's going to last!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, February 14, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: SD01
from Spanish Fork UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 3 years ago. One year later the compressor went out. A year and a half later the compressor went out
again. LG has been good about fixing it but
it is hard to accept replacing all the spoiled
food every year or so. I would not purchase an LG product again.
again. LG has been good about fixing it but
it is hard to accept replacing all the spoiled
food every year or so. I would not purchase an LG product again.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 7, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com