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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Napfdp
from Cincinnati, ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am on my 3rd compressor…..I can’t count on the refrigerator working….constantly worrying if it’s going to go out on me when I stock up on food.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, August 29, 2022
We sincerely hate to hear you have had to have several repairs on your unit. Thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Posted by: bill and cookie
from cincinnati
Verified Purchase:Yes
freezer fan stopped working and then the tech came in and fixed it.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great features, easy to use, very functional.
on September 22, 2022
Posted by: Kathy Pierce
from Marianns, Fla
Verified Purchase:Yes
Purchased just a few weeks ago, and I am very satisfied. Only 1 small thing that I do not really like, to open the meat drawer, both exterior doors must be open.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Shaish55
from Syracuse UT
Verified Purchase:Yes
We loved this fridge and the dual ice maker. There is a lot of room and the shelves can be adjusted. Unfortunately, the compressor went out. It is covered under warranty, but we'll be without a refrigerator for a month before it can be fixed.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
5yrs 2 months ownership and no cooking event.
on October 10, 2022
Posted by: Ironsmaker
from North Carolina
Verified Purchase:Yes
No satisfied at all. The unit I replaced with this one is still running after 15 years. Customer service is terrible.
Pros: Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: kelster37
from Mundelein, IL
Verified Purchase:Yes
This is my second fridge from LG. My first purchase was not so great as my fridge was part of the compressor failures and unfortunately died after 7 years.
I decided to purchase another because I like the size and style of the LG's I just hope all the the previous problems have been fixed and this one lasts longer than 7 years.
I decided to purchase another because I like the size and style of the LG's I just hope all the the previous problems have been fixed and this one lasts longer than 7 years.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Pepper42
from Orangeville
Verified Purchase:Yes
I've had this refrigerator since 2019. I love the fact that it is a large fridge. It holds massive amount of food, which I was looking for. The freezing compartment is if good size. Love the ice cube tray that is there. Like the upper part of the fridge the freezer holds a lot of frozen items. the fridge was full of farm raised beef. That being said in 2022 the motor had quit working and so the fridge didn't work. I called where I had bought it and they said that LG would be contacting me with in 24 to 48 hrs. It was two days later the said that they would contact a repair person that would come out and repair the fridge. I asked a time frame. they told me that them would be out in about 3 days. Well I live out in a rural area and it actually took 6 weeks before I got the repair done. Living out of a cooler is not my way of keeping my food. That being said LG did send out a $200 food loss compensation. I did have to throw out a fair amount of food away. My rating is fair to average. in my opinion if i knew of the problems that I've learned about LG appliances I would not have purchase this and my other kitchen appliances. This appliance is very pricey. My recommendation would be to just get a regular fridge that has no electronics key pads. stick with just an old type of refrigerator.
Pros: Style/Design
Quality
3
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: for83
from Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have this 3 door refrigerator for 3 years now and one day I noticed it was not giving ice in the bottom freezer. After checking the manual for troubleshooting I called for service. To my surprise, I was given an appointment date for the repair service. The repair was done in less than 20 minutes. I’m so grateful and no complaints but praise for a job well done.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com