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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: KFCmom
from Atoka, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the huge space on one door...I currently have 2 gallons of milk, 2 quarts of OJ, 1 quart of apple juice, a bottle of wine, and creamer on that door! The frig drawer that is the full width (for platters) is not something that I use very often, but it is SO GREAT to have it when I entertain.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
EVERYTHING WE WERE LOOKING FOR IN A REFRIGERATOR
on November 16, 2022
Posted by: Anonymous
from RENO, NV.
Verified Purchase:Yes
[This review was collected as part of a promotion.] WE BOUGHT THIS REFRIGERATOR LAST WEEK AS OUR PREVIOUS LG REFRIGERATOR DIED ON US. WE LOVE THE SPACE AND ALL THE FEATURES THAT THIS REFRIGERATOR HAS. THE OPENING FOR THE WATER DISPENCER IS LARGE ENOUGH FOR OUR WATER BOTTLES AND LOVE THE PROGRAMMED AMOUNT OF WATER DISPENCED. AND IT'S QUIET TOO. THE ONLY THING IT DOESN'T HAVE IS AN EGG HOLDER.
Pros: ease of use, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Paul pp
from W Enfield, ME
Verified Purchase:Yes
Refrigerator has been broken down since October 12th. Still not fixed. Was great when it ran.
Quality
1
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Zeroturn13
from Charleston SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] 8 years old Replaced compressor at 4 years Another 4 years it needed another compressor I just bought another brand refrigerator Sad
Pros: Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 10, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from Venus, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator was not freezing and they came out and replaced. From Cathy to technician Chris they were both excellent in getting my refrigerator fixed.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Nice details / 2 compressors and an ice maker down
on February 28, 2023
Posted by: Flyerjay
from Boise, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have liked the size, lighting, ice and water features of this frig/freezer as well as the flexible storage. We have hated going through 2 compressors and an ice maker so far in 6 years. That is crazy bad reliability and the unit took 30 days to repair…
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
Great features, interior illumination is very good
on May 3, 2023
Posted by: David Warne
from Broken Arrow, Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned our LG fridge for 4 1/2 years, it’s has served us well and looks great in our kitchen. French door feature allows for maximum access for upper fridge and lower freezer pull out draw is also a great feature as well.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, May 3, 2023
Thank you for the love l! We’re glad that you're enjoying your LG Refrigerator. We put customer experience and satisfaction as our top priority, and your feedback reaffirms the hard work we put in every day. Let us know if you need anything, we are just one click away .~Tanisha
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Written by a customer while visiting lg.com
Customer Rating
2
Major Reliability Issues
on May 4, 2023
Posted by: lirong
from New York
This is a full featured fridge with great interior space.
However we have had major issues with reliability.
It has now been almost seven years and we have had two compressor replacements and most recently, the fridge has stopped cooling.
An LG authorized service person came and checked it - told us there is a coolant leak somewhere in the body of the fridge that is not accessible and cannot be repaired. He said it needs to be replaced.
Less than seven years of ownership and this expensive appliance is now junk? LG - this is not what your consumers are signing up for!
However we have had major issues with reliability.
It has now been almost seven years and we have had two compressor replacements and most recently, the fridge has stopped cooling.
An LG authorized service person came and checked it - told us there is a coolant leak somewhere in the body of the fridge that is not accessible and cannot be repaired. He said it needs to be replaced.
Less than seven years of ownership and this expensive appliance is now junk? LG - this is not what your consumers are signing up for!
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 4, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com