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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Dying after only 2 years!
on December 29, 2018
Posted by: DaveC7
from Florida
[This review was collected as part of a promotion.] Fridge and freezer is set to the coldest settings but ice cream in the freezer is like soup and fridge is not nearly cold enough. Both ice makes have stopped functioning as well. Tried all the suggested troubleshooting steps in the manual. I see now that these LG fridges have this as a common problem after 2-3 years and it's hard to find someone to repair it. Very disappointing for an appliance that costs this much! Will never buy another LG fridge and it's a shame because it's a great fridge when it works.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy TH, LG, January 2, 2019
Thank you for your feedback it is very important to us. It is terrible to hear of the distress caused to you due to your refrigerator malfunctioning. I can understand how inconvenient this may be for you. If you will, click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH
Written by a customer while visiting lg.com
Customer Rating
1
Ice maker broken after 2 years
on January 7, 2019
Posted by: Door911
from Methuen, MA
[This review was collected as part of a promotion.] Very surprised to see water all over the kitchen floor and discover it's from the broken ice tray, no new tray available and the whole unit needs to be replaced.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , January 9, 2019
That's terrible to know you've encountered such unfortunate circumstances with your refrigerator’s ice maker. I too would be baffled at the thought of only having the unit for 2 years and then an unexpected malfunction results to water being dispersed all over the kitchen floor due to a broken tray. Wow! I do appreciate your feedback on this matter. So that we are able to gain more insight and research what assistance may be available to you, reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
IF I ONLY COULD GIVE NO STARS....I WOULD!
on April 3, 2019
Posted by: MKINGER
from UTAH
My LG LFXS29626S French Door fridge just stopped cooling last night. Bought 11/13/2014 and it now is 04/03/2019. Little over 4 years old and it's busted. Really? 4 years? This is ABSOLUTELY UNACCEPTABLE for a $2,300.00 fridge. LUCKILY I had a 5 yr warranty through the store I bought it along with the 10 year warranty. Knowing what I know now, I WILL NEVER by another LG product. Lesson learned the hard way. Will be voicing this info everywhere.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, April 4, 2019
Sorry to see that your refrigerator isn't cooling after 4 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT waste your money!
on May 6, 2019
Posted by: volleyballmom
from Columbia, MD
We purchased a package of LG appliances in Aug 2016 from a large hardware store chain. Also purchased the protection plan at the time of purchase. Loved this fridge up until 12 days ago when the compressor failed. Between dealing with LG and the 3rd party repair companies (ASAP solutions and A&E appliance repair), this appliance has been a NIGHTMARE! Not even 3 years old and both the fridge and freezer is dead. We saw reviews but thought we'd still give them a chance. Save yourself time, headache and money. LG customer service is terrible as are the repair companies they deal with. This issue negates all things I loved about the refrigerator when we purchased it. Do NOT buy LG! Life is NOT GOOD 2 years and $2400 later!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, May 6, 2019
We hate to see that you've had cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality-slow repair service
on May 28, 2019
Posted by: Formerly liked LG
from Tulsa, OK
[This review was collected as part of a promotion.] Purchased this item in February 2016. Stopped cooling in May 2019. Compressor replacement did not resolve issue. Now waiting for a total of 3 weeks for a follow up repair visit as it was the soonest the 3rd party could fit us in. I'm not confident this next visit will resolve the issue since LG expected the last one would. It will likely be a diagnosis trip followed by another wait to receive parts. I like the style and function of the unit. However that means nothing if the refrigerator fails at it's basic purpose. The quality would steer me away from LG for future purchases.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, May 28, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Like the design and features, BUT.....
on June 8, 2019
Posted by: TBinMDBaltimore
from Baltimore, MD
Fridge is now 35 months old. The compressor has been replaced once, 11 months ago. It's now just failed again and needs to be replaced. This fridge was expensive you would think it would have lasted 10 years, I can see why it's been discontinued.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, June 10, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
3 years - compressor stopped working
on August 21, 2019
Posted by: pbrad
from La Crosse
Was a nice fridge, but expect so much more for the money.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, August 21, 2019
That's not good! We're sorry to see that you've run into cooling issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
2
Poor Quality
on January 19, 2020
Posted by: justinj2004
from Chicago, IL
We bought this refrigerator three years ago and have had many problems. The compressor, lost $500 worth of groceries. Huge pain dealing with the insurance company who required form after form and never followed through. It literally took months to get everything resolved. Then we had another issue with about 6 months later. Do not buy this one. Not sure if I will buy LG again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, January 20, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com