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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: beckamana
from Columbia, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the features of this refrigerator. Great size and great look. Little frustrated that the ice production is not as good as our previous LG. Ice is cheap so we keep an extra bag in the freezer if it doesn't keep up.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Terikb
from Boise idaho
Verified Purchase:Yes
I’ve had this refrigerator for about six years. I love it! I love the dual icemakers, I love that the icemaker in the refrigerator doesn’t take up shelf room, and I still have the door storage. That was some thing the other refrigerators did not have. I have had two issues, one, my icemaker stopped working, and I had to have that repaired, and secondly, my compressor went out, and LG helped with the replacement of that. Otherwise, I am still in love it.
Pros: ease of use, Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bparksurprise
from Phoenix, AZ
Verified Purchase:Yes
The features were outstanding on this refrigerator. The double ice make sounded awesome! There have been a few replacements of the ice maker necessary throughout its life. And just recently we had to replace the compressor. I would recommend an extended warranty on the newer large units!
Quality
4
Features
5
Value
3
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, July 19, 2023
We’re really grateful and appreciate you taking the time to share your rating with us. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you require assistance with your 29 cu. ft. French Door Refrigerator, please send us a private message on Facebook or Twitter using @LGUSSupport, as it will be our pleasure to assist you. -Shae
Written by a customer while visiting lg.com
Customer Rating
2
Compressor failure
on August 19, 2023
Posted by: Sou shank
from New Jersey
[This review was collected as part of a promotion.] 6 years since we purchased this and the compressor has failed. I m now looking for contractors to come out and replace the compressor but it's so expensive that I m wondering if I should just buy another brand after reading reviews on the number of times compressor has failed in this model! If it's a recurring issue , LG should take more ownership and fix it for customers!
Quality
1
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, August 23, 2023
Hi Sou Shank, we realize how important your refrigerator is to your routine and would like to help get the issue resolved! So that we can get this issue taken care of, please reach out to us on Facebook or Twitter. Our handle for both platforms is @LGUSSupport. You're more than welcome to contact us by DM or PM. Please include your phone number and fridge information (model and serial number) in the message. We look forward to hearing from you and to ultimately reaching a resolution! ^Chris
Written by a customer while visiting lg.com
Posted by: John Nocifera
Verified Purchase:Yes
[This review was collected as part of a promotion.] The technician knew his stuff, great job, thanks!!!
Pros: Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: D266
from Hooper UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our LG refrigerator when we completed our new home in 2016. It has served us for seven years. We recently had to have the compressor replaced. Fortunately the compressor was under warranty.
We’re very happy with or LG.
We’re very happy with or LG.
Pros: Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: SamCT70
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had for several years and have had to replace the compressor twice. LG paid for the first fix, but is giving me the run around on the second fix. I love the configuration of the fridge which is why I chose it, but it has ruined much of our food between the compressor fails and the lack of ability to control temps - anything towards the back of the fridge ends up freezing. Not my best purchase and not the easiest company to work with.
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. Thank you for taking your time in leaving us a review on your 29 cu. ft. French Door Refrigerator. We understand how important the function of your compressor in your refrigerator is, and we want to ensure that you get the proper assistance towards this. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony
Written by a customer while visiting lg.com
Posted by: Bad and Good
Verified Purchase:Yes
We’ve had several LG products two of them refrigerator, freezers, and when they work, they’re great. As far as the icemakers, they break down and it costs a lot of money to get it fixed so I’m not happy. This happened on both.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 4, 2023
We apologize for any inconvenience caused by the breakdown of the icemakers. Hearing about your experience saddens us, as this is not what we want to happen. Your feedback is important to us as we strive to refine and improve our products. If you need further assistance or have any concerns, please reach out to us at @LGUSSupport on Facebook or Twitter. Thank you for choosing LG, and we apologize again for any inconvenience caused.
Written by a customer while visiting lg.com