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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: magistrate98
Verified Purchase:Yes
I bought this in 2016. In 2019 the compressor failed. I had to pay the labor to fix it plus all the food lost. The compressor failed again a few months ago. Again, I had to pay the labor plus post food costs. I’ve spent more on food and labor than I paid for the fridge. Never again….
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
We appreciate you submitting your review about the 29 cu. Ft. French Door Refrigerator. We want you to have a different experience, and we'd be more than happy to look into this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter or calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Clyde Jackson
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I called LG when we had trouble with our refrigerator. I was pleased to speak with a representative who helped me with my issue and treated me with respect. Was a good experience!
Pros: Style/Design
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: Happymom1
Verified Purchase:Yes
[This review was collected as part of a promotion.] great and spacious room. very well designed and easy to organize, easpecialy on the doors.
Response from lg.comBy LG Customer Experience team, Customer Care, November 2, 2023
Hi, there! Thank you so much for taking the time to leave such a wonderful review about your experience with LG! If you ever have any further questions or concerns, please don't hesitate to reach out to us.
Written by a customer while visiting lg.com
Posted by: Lacoach
Verified Purchase:Yes
[This review was collected as part of a promotion.] Took a while, but that’s because we live in a rural area. They did everything they said they would.
Written by a customer while visiting lg.com
Posted by: Pachoo
from Madison, Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it in 2019, it has performed well. It is easy to clean for the most part.
The bottom drawers are a bit cumbersome to remove as it is blocked by the French doors.
The bottom drawers are a bit cumbersome to remove as it is blocked by the French doors.
Pros: Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Roymjr
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice replacement Refrigerator at the right sales price point.
Written by a customer while visiting lg.com
Customer Rating
3
Good BUT
on June 29, 2024
Posted by: DLS511
from Cincinnati, OH
Loved this refrigerator but could not easily get it serviced and it needed to be replaced after only 10 years
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're having trouble with your refrigerator and that it's not meeting your needs. I can only imagine how frustrating it must be to have a trusted appliance break down after just 10 years.
As an LG representative, I want to acknowledge your loyalty and appreciation for choosing our brand. It's disappointing to hear that we couldn't provide the service you needed in a timely manner, and for that, I apologize. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
As an LG representative, I want to acknowledge your loyalty and appreciation for choosing our brand. It's disappointing to hear that we couldn't provide the service you needed in a timely manner, and for that, I apologize. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great Features/ Practical
on July 1, 2024
Posted by: Terrance007
[This review was collected as part of a promotion.] I bought this model because of the features convenient slide-out shelves and a built-in water and ice dispenser equipped with a filter. Both fridge and freezer temperatures remained consistently stable and the door shelves maintained a cool enough temperature for safe dairy storage, a rarity among most refrigerators. Our vegetables and fruits stayed fresh for weeks in the crisper. I love the accessible ice bin inside the freezer door allows you to scoop bulk ice if you don't want to wait for ice to dispense.
Pros: ease of use
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com