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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
6 years and already worn out
on August 6, 2024
Posted by: MP24
from Dallas
[This review was collected as part of a promotion.] Purchased this refrigerator back in 2018. This morning it began to leak water from the in door ice maker, not because of the ice maker but the temp is no longer cooling. Yes I clean behind the fridge, including blowing out the coils. We’ve been LG fans of washers, dryers and refridgerators, but time to consider switching brands. We do not buy extended warranties as I am still a believer that manufacturers should be accountable by their brand to just make a good product.
Pros: Quality, Features/Settings, Performance
Quality
1
Features
3
Value
2
Response from lg.comBy LG, August 6, 2024
Hi there,
Thank you for sharing your experience with us. We understand that the LFXS29626S refrigerator is experiencing cooling issues and a water leak from the in-door ice maker. We appreciate your loyalty to LG products and want to assist you in resolving this issue.
First, we recommend checking the temperature settings to ensure they are correctly set. Sometimes, improper temperature settings can cause cooling problems and lead to leaks. If the temperature settings are correct, it may be helpful to inspect the water filter and ensure it is properly installed and not clogged.
LG Refrigerator – Why is Water Leaking from the Dispenser - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-water-leaking-from-the-dispenser--1339008966664
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and provide further assistance. We appreciate your patience as we work to address this matter.
—Renzo
Thank you for sharing your experience with us. We understand that the LFXS29626S refrigerator is experiencing cooling issues and a water leak from the in-door ice maker. We appreciate your loyalty to LG products and want to assist you in resolving this issue.
First, we recommend checking the temperature settings to ensure they are correctly set. Sometimes, improper temperature settings can cause cooling problems and lead to leaks. If the temperature settings are correct, it may be helpful to inspect the water filter and ensure it is properly installed and not clogged.
LG Refrigerator – Why is Water Leaking from the Dispenser - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-water-leaking-from-the-dispenser--1339008966664
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and provide further assistance. We appreciate your patience as we work to address this matter.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
3
OK but they break down quickly.
on August 7, 2024
Posted by: RC Wiley Customer
from Salt Lake
I have purchased two LG Refrigerators. The first one broke down approximately 30 days after the extended warranty had expired. I purchased the second one and the compressor went out at seven years. I was able to have it fixed under the extended warranty I purchased. I do like the two LG Refrigerators I have purchased, but I will probably purchase a different brand when my current one breaks again.
Pros: Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy LG, August 8, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS29626W) model. We appreciate your loyalty to LG and understand your concerns with the compressor issues on both refrigerators. We strive to provide durable, high-quality products that exceed our customers' needs and expectations. However, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. We appreciate your continued support and look forward to the opportunity to regain your confidence in our brand. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
on August 30, 2024
Posted by: LFXS29626
from Atlanta, GA
Poor quality. Lasted less than 5 years before needing major repairs
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Social, September 2, 2024
Hey there! We understand ensuring your LG refrigerator works properly; we're here to help ensure it meets your expectations. If you need assistance with your LG refrigerator or have questions, please private message us on social media @LGUSSupport with your contact information. We'd be happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
2
Compressor issues
on September 11, 2024
Posted by: Kkj1011
It works great, except for the compressor. It's gone out twice in 7 years. I don't think I've ever had to replace one in other refrigerators I've had for many years.
Response from lg.comBy true, LG Digital Care Team, September 12, 2024
Hey there! We're so glad to hear you're enjoying your LG refrigerator. There's nothing like getting that cooling sensation from your fridge. Has this been resolved? If not, please private message us on social media @LGUSSupport with your contact information, and we'd be happy to look into warranty options with you. We'd want nothing more for you to be able to enjoy your refrigerator and the role it has in your home. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
4
Great features, poor compressor design.
on October 21, 2024
Posted by: MsMelissaE
from San Francisco
[This review was collected as part of a promotion.] The features and quality of the fridge have been very good. The only problem was a failed compressor. Parts were covered under warranty, but not labor, which was an unfortunate expense for an otherwise good product.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Not especially happy
on November 16, 2024
Posted by: Soso24
from Georgia
[This review was collected as part of a promotion.] When I first got the refrigerator I had to keep adjusting the temperature because it would freeze my vegetables. I threw away many packages of salad greens, arugula, cucumbers, tomatoes, etc. because they froze & turned to mush. After finally reaching the temperature of 44 degrees, the vegetables were no longer freezing in the refrigerator. The refrigerator did well after that, until the compressor died in October. The refrigerator is only 7 years old and I expect the compressor to last much longer than 7 years. Of course it happened when we were out of town & we returned to a putrid, smelly mess in the refrigerator and freezer. So, I am not especially happy with this refrigerator.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy true, LG Digital Care Team, November 21, 2024
Hey there! We want to make sure that you and your LG refrigerator are taken care of so you can continue to enjoy it for many more years. So we can look into this further with you, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com