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Customer Reviews Collected from lg.com |
LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 334 reviews
5 Stars
177
4 Stars
45
3 Stars
21
2 Stars
32
1 Star
59
72%of customers recommend this product.
(
196 out of
273)
Customer Reviews for LG - 28.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Great until the indoor ice maker started leaking
on January 26, 2020
Posted by: Frustrated and frozen
from Farmington, Mn
The in door ice maker began leaking and became frozen to the compartment. It leaks down the door. It is not blocked or cracked in any areas. I was able to get it out by melted the ice down, but it is still happening.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 31, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible. Do Not Buy!
on July 13, 2020
Posted by: Cristina23
from Rome, NY
This is my third fridge in ten years. This is my second LG fridge. I should have know better. My first repair was three months after I purchased the fridge. The second was a year later. Less than five years later, the compressor broke...total meltdown.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: EMAZE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do not buy!!! We have had 3 cooling system failures in the past 5 years. It is currently down again!!!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I advice you pass on it
on May 19, 2021
Posted by: Christopher Banks
from Medway/Newton MA
compressor failed.
doors dont shut tightly
temp is not maintained
door ice maker doesnt work
freezer ice maker dose not work
VERY expensive headache
doors dont shut tightly
temp is not maintained
door ice maker doesnt work
freezer ice maker dose not work
VERY expensive headache
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible fridge
on June 25, 2021
Posted by: BJoe
from California
Two compressor failures in five years. Unreliable. And no life is not good. Poor quality for an expensive fridge. Throwing it away, switching to a different brand.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: EditTri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plan on replacing the compressor every 3 years. Wish I had never bought an LG refrigerator. Stick to there TVs
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mark74
from Broken Arrow, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] While my wife and I could not have been more pleased with the features of this particular refrigerator, after barely 5 years the compressor failed. Much of the food had to be discarded, but we were able to save the frozen contents by placing them in our 1957 upright freezer of another brand. That freezer never had a compressor failure, never required any maintenance other than a new door gasket after 40 years, yet my LG refrigerator never saw 6 years without a major failure. Although the compressor was covered under warranty, the labor cost to replace it was substantial. My wife and I, in our 70's, thought this would be the last refrigerator we would ever have to buy. I'm now sure it won't be.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
This product is worth the money
on September 17, 2014
Posted by: patrice
from Pasadena, TX, USA
Plenty of ice never run out even when I have family over for dinner parties. keeps food fresh longer than my last ice box good on space easy to clean I just love it
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com