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Customer Reviews Collected from epson.com |
Epson - Perfection V370 Flatbed Photo Scanner with Built-In Transparency Unit - Black
Average Customer Rating:
4
Rating breakdown 352 reviews
5 Stars
197
4 Stars
73
3 Stars
21
2 Stars
24
1 Star
37
80%of customers recommend this product.
(
275 out of
345)
Customer Reviews for Epson - Perfection V370 Flatbed Photo Scanner with Built-In Transparency Unit - Black
Customer Rating
1
Poorly Designed
on July 20, 2019
Posted by: jackie72
from Florida
I bought this a week ago, and discovered that V370 does not scan the sides of the scanning bed, but instead crops 3-6 mm from the edges depending on the mode. What's the point of having edges that aren't scanned? I have to move my images slightly away from the corners, making it much more difficult to prevent rotation.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Leobardo, Epson , July 23, 2019
Hi Jackie72, we apologize that you are having issues with your scanner. Your Epson V370 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great for 35mm slides!
on August 7, 2019
Posted by: ArtyG
from South Carolina
I use this for my advanced scanning needs such as slides, negatives and multi-image stitching. Works great with my other Epson printer; Epson Scan always asks which unit I want to use.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Frustrated
on August 10, 2019
Posted by: Mama Linda
from Arizona
I bought this scanner because it was supposed to scan 9" x 12" pages. I paint on 9" x 12" - however it only scans 8.5" x 11.70" which means the painting isn't scanned in its entirety and there is a shadow around the edge. Not what they said it was.
Quality
4
Value
4
Response from epson.comBy Matt, Epson, August 13, 2019
Hi Mama Linda, we appreciate your business and regret to hear that the scanner does not meet your expectations. The Perfection V370 is only designed to handle 8.5" x 11.7" and 35mm negatives and slides. If scanning 9" x 12" pages is a requirement, Epson does have scanner models that support this. If you have any questions, our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Trouble with software installation on Mac mini
on August 22, 2019
Posted by: MrAstroTurf
from Sparta, TN
Not until you send me 64 bit disc for use with Mac. Rush the right software!
Quality
4
Value
4
Response from epson.comBy Matt, Epson, August 26, 2019
Hello MrAstroTurf, unfortunately, the pop-up from Apple is confusing. Apple plans to update a future version of their operating system to no longer support 32-bit applications. Mac OS 10.14 currently does support 32-bit applications, like the drivers for your Perfection V370, so you can download and run your software normally. When Apple releases their new OS in future, you should be able to find updates to your Epson software at our Support site. If you need further assistance, our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Regards, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Works great
on August 23, 2019
Posted by: bugger
from Minnesota
Once I got it set up and figured out, it worked great printing 35 mm slides.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
2
Very Poor Instructions/ SW out of date
on October 19, 2019
Posted by: GaryReg
from Victoria Canada
The CD didn't have the current SW for my macOS 10.13.6. I downloaded the Driver from your Web site only to discover there where 6 other files required and mixed in amoung them was the 1st Driver twice more! After 3 installations I found the Guide.pkg in Finder and "ran it again"! Now I see the OCR software from ABBYY FineReader is version 8 and I need 12 for macOS High Sierra. HOW DO I GET IT? Scanner still not working. About to do the Reboot of my mac. Totally not impressed!
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Matt, Epson, October 21, 2019
Hi GaryReg, we thank you for your feedback and apologize for the disappointing experience you’re having with your Epson Perfection V370.
You may obtain the updated version of the Abby FR by running the Epson Software Updater v2.5.0 and you may download it at https://ftp.epson.com/drivers/ESU_250.dmg. Make sure the scanner is ON and connected to you computer when you run the Software Updater. Should you need assistance, our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team
You may obtain the updated version of the Abby FR by running the Epson Software Updater v2.5.0 and you may download it at https://ftp.epson.com/drivers/ESU_250.dmg. Make sure the scanner is ON and connected to you computer when you run the Software Updater. Should you need assistance, our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
3
Ok, but fussy
on November 1, 2019
Posted by: bugswilson
from Modesto, CA
It took two tries to get Windows 7 to recognize the software. The scan quality is fine, but I don't like that there are two different menu selections (icons) to use the scanner - an auto scan and one with more advanced choices. Why not just use one menu with further choices. Note, if you add a USB extension cord to move it further from the computer, only a few extension cords will work. Truthfully, I like an earlier version of the Epson Perfection that I also have.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Matt, Epson, November 4, 2019
Hi Bugswilson, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Regards, Matt – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Worked okay, then started putting red lines over negatives
on November 5, 2019
Posted by: Gigi47
from Los Angeles
I liked it fine until I noticed these transparent parallel red lines over all of my negatives. I don’t think they were there when I first started scanning the photos - either that or the colors of the first negatives hid the parallel red lines.
No, I would not recommend this to a friend.
Quality
1
Value
3
Response from epson.comBy Matt, Epson, November 6, 2019
Hi Gigi47, we are sorry to hear that you are having issues with lines within your Epson Epson Perfection V370. To address the issue, you may follow the steps in the Cleaning Your Product document table and transparency window at https://epson.com/faq/SPT_B11B207221~faq-223880. If your issue continues, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt S.– The Epson Team.
Written by a customer while visiting epson.com