Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
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Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
Share this product:
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Customer Rating
1 out of 5
1
SLOW response Holiday backup?
on January 19, 2010
Posted by: RGOTTSCH
(read all my reviews)(read all my reviews)
 
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from Philly outskirts
I thought the service would be "slow" because of holiday back up. Booked on line and snail mail confirmation said we'll call you within the week. After two weeks, I called and agent said - No, you have to call... 2-4 week wait for home service visit WiFi set up. I hope when Geek's finally arrive . .. next available time is a Saturday night???? It all works out...... only time will tell but at best ... a VERY SLOW process.
What's great about it: 3 weeks later .... still waiting ... next shot 2 weeks hence
What's not so great: Mailing says "we'll call you"... agent says "No you have to call us"
No, I would not recommend this to a friend.
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