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from Philly outskirts
I thought the service would be "slow" because of holiday back up. Booked on line and snail mail confirmation said we'll call you within the week. After two weeks, I called and agent said - No, you have to call... 2-4 week wait for home service visit WiFi set up. I hope when Geek's finally arrive . .. next available time is a Saturday night???? It all works out...... only time will tell but at best ... a VERY SLOW process.
What's great about it: 3 weeks later .... still waiting ... next shot 2 weeks hence
What's not so great: Mailing says "we'll call you"... agent says "No you have to call us"