Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 205 reviews
5 Stars
115
4 Stars
33
3 Stars
4
2 Stars
17
1 Star
36
205  reviews)
Features
3.5 out of 5
3.5
Performance
3.4 out of 5
3.4
Quality
3.2 out of 5
3.2
(205 Reviews)
73%of customers recommend this product. 
(
149 out of 205
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 205 reviews
5 Stars
115
4 Stars
33
3 Stars
4
2 Stars
17
1 Star
36
205  reviews)
Features
3.5 out of 5
3.5
Performance
3.4 out of 5
3.4
Quality
3.2 out of 5
3.2
(205 Reviews)
73%of customers recommend this product. 
(
149 out of 205
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Terrific Vacuum
on November 10, 2008
Posted by: PumpkinDog
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from Stockton, California
This replaces my former vacuum, which simply could not handle my shedding of my three cats and one dog. It's amazing what this sucks up that my other unit missed. I wish it were a bit lighter, but then it probably wouldn't be as effective.
What's great about it: Picks up dog hair
What's not so great: Heavy
I would recommend this to a friend!
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Customer Rating
2 out of 5
2
Nice try... needs to be constructed better
on November 10, 2008
Posted by: BryanB
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from Overland Park, KS
I purchased this unit originally in May of 2008 and initially it worked wonderfully. It had great suction and picked up pet hair like a dream, with 2 great danes that is a must. Some of the reviews I read about it said it was too heavy but I did't find that to be true and I have to carry it up and down 4 flights of stairs. After about 2 months of weekly use I noticed that the brush didn't seem to be working. After further inspection I realized that the height adjustment piece had broken and wasn't holding the brush high enough off of the carpet to allow it to spin. The piece is a simple graduated cork-screw which, theoretically, should work but it is hollow and has a press seam in it and it just snapped off half of the piece at the seam. It's not like I was tough on it I just used it. At this point I returned to Best Buy and exchanged it for the exact same one only to have the exact same thing happen to the second one about 2 months later. At this point I exchanged it for a Hoover windtunnel that was priced a little higher. I didn't initially purchase the Hoover because it is a little heavier, the cord is consideribly shorter, and it was more expensive. Overall I liked this vacuum (the Bissell) but apparently it is not designed for regular use. So my suggestion is you could buy this unit if you either don't vacuum very often or if you don't have taller carpet (frize or even a taller plush) that requires the brush to be lifted very high, otherwise I would suggest against it.
What's great about it: great suction, great attachments, cord length
What's not so great: Height adjustment
No, I would not recommend this to a friend.
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Customer Rating
1 out of 5
1
Owned 2 both broke within a few months
on November 19, 2008
Posted by: Ijustwantavacuumtowork
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from Chicago, IL
I am just going to speak on the biggest flaw that I have found...After a short period of time the brushes stopped spinning as soon as you put it on the carpet. My first machine broke within a month and this latest one broke within 3 months. I believe I saw one other review commenting on this as well, it is obviously a know issue. I bought this product because i have furry little creature running around the house, so I thought this would stand up to her hair....I was wrong. I am taking mine in to the geek squad today, wish me luck... I have never been more thankful that I purchased a warranty, and now I pray they will let me dump this thing and give another one a shot. I can only pray. If you purchase this machine at least get an extended warranty...you will most likely need it.
What's great about it: I worked great for a few months
What's not so great: It's a great paperweight!
No, I would not recommend this to a friend.
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Customer Rating
2 out of 5
2
Design Flaw
on November 20, 2008
Posted by: kh2o
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from Los Angeles
just bought this vacuum today and all seemed to be going great, but then i used the attachments to clean the sofa. dirt flew all over the place. i consulted the manual for trouble shooting, and even called bissell to find a solution. here's the thing, when you detach the primary hose from the base hose and put on an accessory, the bottom brushes still spin and suck up dirt- but because you've detached the hose to use the accessories, there is no where for the dirt to go that is being sucked up from the bottom except right back out the uncovered, leading-to-nothing hose. very very frustrating. bissell offers no solution to this problem except, "please keep vacuum placed on a clean surface, so it doesn't blow out dust." i understand their point, but i am not happy with the design, or that blowing out dirt is even ever an option. i finished cleaning by laying the vacuum on its side - this also fixes the problem, but is not recommended - and returned the vacuum the same night. see if there's better luck with the eureka.
What's great about it: seems to suck things up
What's not so great: blows dirty air out of the base wand when using the attachments
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
best product ever!
on November 21, 2008
Posted by: chariw
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from shelby twp, mi
I love using this vacummn!!! its a joy to see all the crud in the canister, when I first got this machine my husband & I fought over who got to vacummn, we literally raced thru each room to see how much dirt & pet hair was there! I actually saved a baggy full of dirt & hair for my girlfriends to see, pretty disgusting! but more disgusting was knowing all that filth had been in my carpets all along!! I have a new grandbaby & feel much better about the cleanliness of my carpets & my home. Thanks Bissell!
What's great about it: great suction
What's not so great: its heavy
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Dissatisfied with Vacuum AND Bissell Cust Svc
on November 21, 2008
Posted by: dok08
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from California
Owned 7 months...problems began in month 3 (brush did not turn consistently). Now the brush only turns on highest setting and suction is diminished. Spoke with Bissell customer "service" rep, who said he doubted what I told him about my never having to replace a belt in the first year with any vacuum I owned. He suggested that I only vacuumed "once a month or so" with other vacuums...and was using the Bissell more often.
Overall, I can say that my dissatisfaction with the vacuum is only surpassed by my dissatisfaction with Bissell customer service.
No, I would not recommend this to a friend.
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Customer Rating
4 out of 5
4
Love This!
on November 26, 2008
Posted by: nonyeb
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from Akron, OH
Used this for the first time today and was really impressed with what it picked up. Why? Because I had just swept the day before with my old bag vacuum. I had no idea it wasn't getting all the pet hair up, but with this bagless one, I can see that it definitely wasn't doing its job. The TurboBrush attachment was excellent for the couch, chairs and even the pillows. It's nothing fancy, just rubber bristles and suction, but man, did it get everything. I was even able to sweep my comforter! I've never been able to get that pet-hair-free without washing. I'm definitely pleased with this purchase. I also bought a pack of replacement filters and belts so I'm never stuck needing them in the future.
What's great about it: attachments are wonderful
What's not so great: not so great on dark oriental rug
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Worked great for the 1st month.
on December 3, 2008
Posted by: Mary1960
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from Springfield, IL
My aunt recommended this vaccum to me and at first I was really happy. Then the second month it began to loose suction. So my aunt told me to clean all the filters, I did and the suction may have increased a little. I have had this unit for probably about 7 months now and it whines and acts like something is caught in the brush, but I can't find anything. I have snaked the hoses and the suction is just getting worse. It makes a great doorstop. I guess it is true, you do get what you pay for, so I am moving up.
What's great about it: The cord length, easy set up.
What's not so great: Loss of suction, has lots of filters
No, I would not recommend this to a friend.
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