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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
1
Do not purchase
on December 11, 2016
Posted by: NUguy
Expertise:Intermediate
This microwave has been awful in the 2 months I have owned it. Within 30 days, the interior lights to the microwave went out. Now 2 months in, the microwave is making weird noises after repeated use and sounds like it is on the verge of bursting into flames. This microwave was expensive and may barely last 3 months. Awful product.
Cons: Did not meet expectations, Poor quality, lights went out within 30 data
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello NUguy,
Thank you for bringing this to our attention. We appreciate you letting us know your Samsung microwave makes weird noises after two months. We apologize for the inconvenience this has caused you, mainly that it only worked without any issues for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144407369
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your Samsung microwave makes weird noises after two months. We apologize for the inconvenience this has caused you, mainly that it only worked without any issues for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144407369
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Ceramic grilling microwave
on December 11, 2016
Posted by: SoFloridian
from Florida, USA
Expertise:Expert
I was interested in the microwave because of the ceramic coated interior is supposed to be more durable, the item was on sale for a good price and I had a rewards coupon.
I bought it yesterday and was able to try the 'crisper plate' and combination micro/grill function today to make bacon and eggs.....
DID NOT WORK AT ALL AS EXPECTED!
I followed the directions to the letter and ended up going back to the iron skillet for the eggs and cooked the bacon on a regular plate on high. I had to feed the microwaved 2 eggs to the dog, after 6 minutes the yolks were still raw but the whites were rubbery. I had cooked the bacon for about 8 minutes and it was just rubbery but not all the way done. I tried it on the turntable and up on the grill insert but neither seems to have worked.
As a regular microwave unit, it seems to work ok, heats liquids in regular amount of time. , reheated a dinner plate in 1.5 minutes. I do like the ECO mode, it works easily- as long as you remember to hit the ECO button after each use as opening the door turns it off.
I'll give the popcorn and potato buttons a try later in the week and if it doesn't work then I'll return the unit. as it isnt' worth the purchase price.
Pros: Durable, ceramic coated interior, eco mode
Cons: Did not meet expectations, crisping option not working as advertised, combination grill/cook isn't working as adverstise
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, August 24, 2022
Hi SoFloridian,
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave grilling feature not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking this link for basic troubleshooting guide:
Grill Fry and other grilling features:
https://www.samsung.com/us/support/answer/ANS00087023/
If assistance is needed, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834742) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave grilling feature not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking this link for basic troubleshooting guide:
Grill Fry and other grilling features:
https://www.samsung.com/us/support/answer/ANS00087023/
If assistance is needed, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834742) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Design flaws
on December 17, 2016
Posted by: tuune
from Houston, TX, USA
Expertise:Intermediate
The buttons to operate the microwave a very difficult to push. I will probably have to return this item to the store because of this flaw. It would be nice if this oven included an add-a minute feature.
Pros: Lightweight
Cons: Did not meet expectations, buttons difficult to push
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello tuune,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with the buttons as it's difficult to push and operate. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144396275.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with the buttons as it's difficult to push and operate. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144396275.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
4
Great looks
on December 17, 2016
Posted by: Tvbuffy
from Virginia, USA
Expertise:Intermediate
Functions very good. Easy access door. Nosier than I would like.
Pros: Bright display, Realistic color, easy door access., good functions
Cons: loud vibration noise
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Grill/Combi Features Confusing
on December 24, 2016
Posted by: iowagannon
Totally confused by instructions of how to use "grill" feature in combination with "combi" features. Instructions say to use high metal rack but also cautions not to use metal objects when using microwave function.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello iowagannon,
Thank you for bringing this to our attention. We appreciate you letting us know you're confused by the instructions on using the grill and combi feature. We understand how inconvenient it is for you. It's not the experience we want you to have, and we'll be glad to look for other options for you.
As per checking, you need to use microwave-safe and oven-proof cookware. Glass or ceramic dishes are ideal as they allow the microwaves to penetrate the food evenly. You can also use the metal/grill rack for grill and combination cooking.
See page 19 of the user manual to know more about using your Samsung microwave's grill and combi features.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144407069
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know you're confused by the instructions on using the grill and combi feature. We understand how inconvenient it is for you. It's not the experience we want you to have, and we'll be glad to look for other options for you.
As per checking, you need to use microwave-safe and oven-proof cookware. Glass or ceramic dishes are ideal as they allow the microwaves to penetrate the food evenly. You can also use the metal/grill rack for grill and combination cooking.
See page 19 of the user manual to know more about using your Samsung microwave's grill and combi features.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144407069
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
My one day experience.
on December 25, 2016
Posted by: Bijan500
from Florissant, MO, USA
Expertise:Beginner
It has ceramic inside and a nice clock. I trust Samsung products so I straight went for Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the features.
on December 29, 2016
Posted by: Rudee
Expertise:Expert
The ceramic inside makes it easy to clean and no rust. The eco feature helps saves power when not in use. The look is stylish.
Pros: Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unit Failure with very little use in less than 2 months.
on January 9, 2017
Posted by: DisappointedCustomer123
It's very odd for a Samsung electronic product (a company I consider top quality), to have a product that failed within 2 months of use.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave failed within two months of use. We understand how inconvenient it is for you, mainly that it only worked for two months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406726
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave failed within two months of use. We understand how inconvenient it is for you, mainly that it only worked for two months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144406726
-Angelica
Written by a customer while visiting Samsung US