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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
3
DISAPOINTMENT!
on October 12, 2020
Posted by: Debbie
from Bay City, MI 48706
this microwave traps moisture between glass on door. i placed a service call and was told it was normal and would evaporate. yes, it does. my kitchen aide mixer which sits behind the microwave drips with moisture after i use the microwave. the door also sticks and will not pop open; i have to grab the right hand corner and pull the door open. the unit is very loud and the coil on the inside top has caused several spills with tall mugs. very disappointed with this puchase.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 13, 2020
Thank you for sharing this experience with us and explaining your discretion regarding this unit. We here Samsung can sympathize with your concern. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on December 18, 2020
Posted by: Bobaloo
from Winston Salem, NC
have not had this product long and the push button that opens the door does not work properly. i push it as well as manually pry door open.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 21, 2020
If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142762563
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142762563
Written by a customer while visiting Samsung US
Customer Rating
1
Hopeless Microwave
on January 5, 2021
Posted by: Nanoo
from Houston, Texas
just bought a new home with the builder collaborating with samsung to provide appliances; the microwave functions do not work (defrost, etc). tried to chat with samsung sent to links that done open and sick of it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 6, 2021
Have you also tried contacting our Social Media team? If you haven't, you can use the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142815669
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142815669
Written by a customer while visiting Samsung US
Customer Rating
4
1.1 cu. ft Countertop Microwave with Grilling
on February 7, 2021
Posted by: fox only
from Pleasant Prairie, WI
The microwave itself is good. Samsung needs to focus on its packaging however.
I recommend the purchase of this microwave but just don't expect the packaging to save it because Samsung provides no means to effectively communicate to them about issues.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Latch broken in less than a year
on July 8, 2021
Posted by: Ohio
from Dayton, Oh
less than a year old the latch and open button is broken.
i’m the only one using it and it is not handled roughly. repairman is coming next week to fix it.
i’m the only one using it and it is not handled roughly. repairman is coming next week to fix it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 24, 2022
Hello Ohio,
Thank you for sharing your experience with us.
We do apologize for the issues you encountered with our Microwave, especially Latch broken.
Let me share the warranty coverage of your product incase there's a need for repair or replacement. I will also attach a link where you can purchase parts.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
https://www.samsungparts.com/Default.aspx
For additional assistance, you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144633791
^^Ross
Thank you for sharing your experience with us.
We do apologize for the issues you encountered with our Microwave, especially Latch broken.
Let me share the warranty coverage of your product incase there's a need for repair or replacement. I will also attach a link where you can purchase parts.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
https://www.samsungparts.com/Default.aspx
For additional assistance, you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144633791
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Quality issues.
on July 29, 2021
Posted by: jthb
my first of these microwaves stopped working after about 2.5 years. it simply stopped turning on. i bought another one because i need it to fit into a particular space and it just seemed easier to get the same thing. on the new one, the door broke after a few days, such that the door release button does not pop open the door. instead, you have to push the button with one hand and pry it open with the other hand. inconvenient when you're usually holding a plate of food to stick in there. its still under warranty, but there are no local options for repair or home service according to the website. the option for mail-in service is glitchy on the website and i was unable to submit a service request after trying in both safari and chrome.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, April 13, 2022
Hello jthb,
Thank you for bringing this to our attention. We appreciate you letting us know that the door release button on your Samsung microwave does not open the door. We apologize for the inconvenience this has caused you, especially with the warranty and that it's a second unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide, which you can try if the control buttons on your Samsung microwave do not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may also check the link below-containing information on what to do when your Samsung microwave has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144399106
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the door release button on your Samsung microwave does not open the door. We apologize for the inconvenience this has caused you, especially with the warranty and that it's a second unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide, which you can try if the control buttons on your Samsung microwave do not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may also check the link below-containing information on what to do when your Samsung microwave has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144399106
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted 5 months
on December 12, 2021
Posted by: Aaron
from Portland, Oregon
Great microwave while it worked. Looked good on the counter and didn't take up a whole lot of space. Easy to clean.
After 5 or so months it would still power on but would not heat food. The problem has not been simple to resolve.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 14, 2021
I realize this must be difficult for your to deal with your microwave not working. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143980111
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143980111
Written by a customer while visiting Samsung US
Customer Rating
2
Loud and stopped working in less than 2 years
on December 28, 2021
Posted by: MadJen
we didn't even use it that much (on average, once a day to once every other day to re-heat food/drinks) and after less than 2 years, the power won't stay on anymore. it's not the outlet or plug. additionally, the top cover of the microwave was loose from day one and always produced loud vibrations.
i'm severely disappointed in this product. we have many other samsung products and have always been happy with them. this experience has been horrible and we won't be using their appliances again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
Thanks for leaving this feedback. We're happy you took the time to share your experience. I wish it was under better circumstances, however. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US