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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
1
Microwave burned up - extremely dangerous
on April 14, 2022
Posted by: Aaron
after just 15 months of ownership while i was not home the microwave burnt up. the heating element by itself cranked up to high heat with the screen off, none of the buttons are responsive.
this could have burned down my entire house...imagine if it was normal for your oven to just operate at full power by itself when you weren't home. avoid this faulty product - several other reviews that call out premature product failures.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Customer Care, March 29, 2023
Greetings,
Thank you that you brought this up, Aaron. We'd like to speak to you directly and get more information about your microwave for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145613015, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
#1 best Microwave I’ve ever owned!
on April 18, 2022
Posted by: Glenn
from Glen ellyn, Illinois
i have recommended this microwave to everyone i know.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Display stopped working
on June 2, 2022
Posted by: Allie
only had this microwave for 5 years and the display stopped working properly. i can no longer see the full time or how much time is left when heating up food.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Noraina, Samsung Care, June 9, 2022
Hello Allie,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as the display stopped working properly and can't no longer see the full time or how much time is left when heating up food. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty coverage of your microwave. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144583142.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as the display stopped working properly and can't no longer see the full time or how much time is left when heating up food. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty coverage of your microwave. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144583142.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on January 9, 2024
Posted by: MomsSon
from Indianapolis, IN
[This review was collected as part of a promotion.] Just purchased a couple of weeks ago and are more than happy with the product. We replaced a larger microwave with this one and couldn't be happier. Easy to use and has enough power to do what we need to. Also takes up less space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great unit for the price
on May 6, 2024
Posted by: sidedraw
[This review was collected as part of a promotion.] I bought this about 3 weeks ago. I love it. If I had anything to mention that could make it better that would be the footing needs to be tackier. When I push to open the door, press the numbers to set time, and or press the Start button the unit slides.
Written by a customer while visiting Samsung US
Customer Rating
2
Door latch doesn't work
on September 13, 2024
Posted by: Disappointed
Door latch has never worked. As some others have said, you have to hold the latch down and use the other hand to open. Very annoying because I usually already have a plate in hand. I originally thought it was an unlevel surface causing the issue. However, it isnow on a clearly level surface and even tilting forward (gravity) does not work. Unfortunately, it is a month out of warranty and service call costs more than purchase price even before parts!
2nd star is because it works well and walls are easy to clean.
Grilling element is hard to clean.
2nd star is because it works well and walls are easy to clean.
Grilling element is hard to clean.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy SEA Care, September 13, 2024
Hi there,
We all want to ensure the microwave is in good condition. Let us take care of the unit right away!
To check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147527839 to help our team pull up your information.
Have a great day.
^Aloe
We all want to ensure the microwave is in good condition. Let us take care of the unit right away!
To check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147527839 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Keeping it
on December 16, 2024
Posted by: BaeandMe
from Ohio
I have no complaints because this microwave covers all my cooking needs
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US